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aarong8931815
Participant
October 22, 2015
Answered

Blank "Save As PDF" screen? Acrobat DC won't let me Save As.

  • October 22, 2015
  • 12 replies
  • 43959 views

Hi,

Every time I try to "Save As" in Acrobat DC on my Mac, it just pulls up a blank screen - completely blank with no text or options whatsoever.  For example, if I create a PDF from multiple files, it will combine the files into a binder but won't allow me to save it from there.  If I then click to close the file, it will ask me if I want to save it.  When I click "yes" the blank screen will also pop up. 

I have tried the following:

- Uninstalling and reinstalling

- Restarting my computer

- Updating Acrobat DC through Creative Cloud

I am running OSX 10.9.4 on a 2.9ghz Intel Core i7 MacBook Pro w/ 8Gb ram and 80Gb of available space

Any suggestions? Thanks!

    Correct answer Anubha Goel

    Hi aarong8931815,

    Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

    Click OK and then relaunch Acrobat.

    Let me know how it goes.

    Regards,

    Anubha

    12 replies

    Show previous replies
    T
    taylor_sw9217637
    Participant
    April 26, 2017

    Yes, thank you. It was frustrating before I came here and found your answer!

    Anubha Goel
    Community Manager
    Anubha GoelCommunity ManagerCorrect answer
    Community Manager
    October 23, 2015

    Hi aarong8931815,

    Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

    Click OK and then relaunch Acrobat.

    Let me know how it goes.

    Regards,

    Anubha

      J
      JoyDisability-SSD
      Participating Frequently
      February 15, 2022

      Wow, that was from 2015 and I had the same problem today on my brand new laptop and use of my DC Pro subscription -- and it worked.  Granted, it was not under "edit" it was under the Acrobat Pro DC up in upper left, click on preferences/general, 9th choice down.

      Thank YOU!

      J
      Jill23601567h3xq
      Participant
      March 15, 2022

      Thanks for this extra info - I was FINALLY able to fix this issue as well on my brand new and old Macs!!

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