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Can I get Epson DS-510 scanner to work again through Acrobat Pro DC using new 64-bit computer running Windows 10

New Here ,
Aug 12, 2016 Aug 12, 2016

I just purchased a new 64-bit desktop using Windows 10, and reconnected my Epson DS-510 scanner and downloaded and installed my version of Acrobat Pro DC, version 2015.006.30201.  The scanner no longer works through the Adobe document creation, where I used to have the ability to smoothly avoid the Epson interface and to select custom settings through Acrobat.  My attempt to download a 64-bit driver from Epson did not cure the problem.  I see there was a fix for something like this in 2015, but my attempt to install said that the fix could not find a compatible product.  Any suggestions how to get back up and running?  Please and thanks.

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Acrobat SDK and JavaScript , Windows
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LEGEND ,
Aug 12, 2016 Aug 12, 2016

Basically it is the vendor's (Epson) drivers that make or break the functionality. Acrobat does not "run" the scanner; the vendor's software does that.

Be well...

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New Here ,
Aug 15, 2016 Aug 15, 2016

I resolved the problem by uninstalling the 64-bit driver that I was initially prompted to download, and installed the 32-bit driver.  This works just fine.

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Adobe Employee ,
Aug 15, 2016 Aug 15, 2016
LATEST

Thanks Richard for the confirmation.

You can go through the option available in Troubleshooting tips for scanner issues when using Acrobat​ if you face any problem related to Acrobat/Scanner connectivity in future.

Thanks.

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