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I just purchased a new 64-bit desktop using Windows 10, and reconnected my Epson DS-510 scanner and downloaded and installed my version of Acrobat Pro DC, version 2015.006.30201. The scanner no longer works through the Adobe document creation, where I used to have the ability to smoothly avoid the Epson interface and to select custom settings through Acrobat. My attempt to download a 64-bit driver from Epson did not cure the problem. I see there was a fix for something like this in 2015, but my attempt to install said that the fix could not find a compatible product. Any suggestions how to get back up and running? Please and thanks.
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Basically it is the vendor's (Epson) drivers that make or break the functionality. Acrobat does not "run" the scanner; the vendor's software does that.
Be well...
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I resolved the problem by uninstalling the 64-bit driver that I was initially prompted to download, and installed the 32-bit driver. This works just fine.
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Thanks Richard for the confirmation.
You can go through the option available in Troubleshooting tips for scanner issues when using Acrobat​ if you face any problem related to Acrobat/Scanner connectivity in future.
Thanks.
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