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Error code 110

New Here ,
Jul 27, 2020

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mbarch_0-1595866408045.png

can some please advice on this error?

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Crash or freeze, Install update and subscribe to Acrobat

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Error code 110

New Here ,
Jul 27, 2020

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mbarch_0-1595866408045.png

can some please advice on this error?

TOPICS
Crash or freeze, Install update and subscribe to Acrobat

Views

993

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Jul 27, 2020 0
Adobe Employee ,
Jul 27, 2020

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Hi Mbarch

 

We are sorry for the trouble. As described you are getting the error 'Acrobat DC encountered an error and needs to be closed'

 

We need some more information for a better understanding:

 

  • Would you mind sharing the workflow/steps you are doing that leads you to this error?
  • What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > Adobe Acrobat DC.
    Make sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

Also, please try the following preference settings and see if that works for you. Go to Edit (Windows), Adobe Acrobat DC (Mac) > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' > Reboot the application and check.

 

Keep us posted with the results

 

Regards

Amal

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Jul 27, 2020 0
New Here ,
Jul 27, 2020

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I just opne the pdf crated and this error keeps popping up.

How do i check he version if the software doesnt open?

And this was working fine until yeterday.

 

mbarch_0-1595868855627.png

this is a screen when i try to open the program

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Jul 27, 2020 0
New Here ,
Jul 27, 2020

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mbarch_0-1595869000396.png

the version is fine.

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Jul 27, 2020 0
New Here ,
Jul 28, 2020

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I'm getting the same error. 

"i: Are you connected to the Internet (YES!) We can't verify your subscription status. We can't connect to the Adobe servers" If I click Try Again I get this, 

"Sorry Acrobat has encountered an error and needs to close"

 

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Jul 28, 2020 0
New Here ,
Jul 29, 2020

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Same Problem. All of the suddent started to do this. I uninstalled , reinstalled, nothing. Every solution given requires to navigate in the application but it will not stay open. 

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Jul 29, 2020 0
Adobe Employee ,
Jul 30, 2020

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Hi All

 

we are sorry for the the delay in response.

 

Please try the steps provided in the help article https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html and see if that works for you.

 

keep us posted with the results

 

Regards

Amal

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Jul 30, 2020 0
New Here ,
Aug 01, 2020

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I have Windows 10.  Tried what the article suggests.  My synchronization was not on, so is unchecked.  Still getting the same error message.

 

Please advise.

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Aug 01, 2020 0
New Here ,
Aug 03, 2020

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this appears to be larger than an isolated incident, as i am geting the same error code (110). did all the steps recommended, no improvement. Please advise as to resolution to issue (MacOS 10.15.6). thank you in advance for your response

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Aug 03, 2020 0
New Here ,
Aug 11, 2020

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brockh - mine randomly started working again today.

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Aug 11, 2020 0
Adobe Employee ,
Aug 12, 2020

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Hi Brockh,

 

We are sorry for the trouble and the delay in response.

 

We have reported the issue to our engineering team and they are working on it to find the fix. We will share the update soon.

 

Thanks for your time and patience

 

Regards

Amal

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Aug 12, 2020 0
New Here ,
Aug 16, 2020

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I, too, am having the same problem - and am unable to use Acrobat, for which I pay an annual subscription. Are those affected going to get a refund or other compensation? I use Acrobat for much of my work and am unable to do so.

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Aug 16, 2020 0
New Here ,
Aug 21, 2020

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I am having this trouble as well. Been through the work through and reinstalled. Still happening. I need Acrobat on a daily basis for work. Please fix soon!

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Aug 21, 2020 0
Adobe Employee ,
Aug 25, 2020

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Hi All!

 

I hope you are doing well! 

 

I am sorry for the trouble you had, would you mind sharing some sample PDF files with us on which you are getting this error message so that we can investigate further?

 

If yes, please upload the sample PDF files to Document Cloud, generate the share link, and send it to us via private message only.

 

To initiate the Private message, please click on my profile icon>choose to send a private message.

 

Thanks for your time, patience & cooperation on this.

 

Regards,

Anand Sri.

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Aug 25, 2020 0
Community Beginner ,
Sep 01, 2020

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Dear Adobe support - I have this problem too. Last two months, almost everyday, this error keeps appearing. The process is simple. I start the computer, I start any of your applications (be it Photoshop, InDesign, Illustrator, Acrobat) and this message pops up. I am sorry, but since you offer subscriptions, errors are so often that it damages my work. I lose my working time by solving the problems with the software. Please, do something about it. Another type of error which keeps appearing almost daily - Application Creative Cloud is damaged and need to be re-instaled. I'm sorry, but I can't lose every working day one or two hours by solving problems with your software. 

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Sep 01, 2020 0