Error code 110

[mbarch]

can some please advice on this error?

[Amal.]

Hi Mbarch

We are sorry for the trouble. As described you are getting the error 'Acrobat DC encountered an error and needs to be closed'

We need some more information for a better understanding:

• Would you mind sharing the workflow/steps you are doing that leads you to this error?
• What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > Adobe Acrobat DC.
  Make sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

Also, please try the following preference settings and see if that works for you. Go to Edit (Windows), Adobe Acrobat DC (Mac) > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' > Reboot the application and check.

Keep us posted with the results

Regards

Amal

[mbarch]

I just opne the pdf crated and this error keeps popping up.

How do i check he version if the software doesnt open?

And this was working fine until yeterday.

this is a screen when i try to open the program

[mbarch]

the version is fine.

[Arthur14]

I'm getting the same error. 

"i: Are you connected to the Internet (YES!) We can't verify your subscription status. We can't connect to the Adobe servers" If I click Try Again I get this, 

"Sorry Acrobat has encountered an error and needs to close"

[TonyC4S]

Same Problem. All of the suddent started to do this. I uninstalled , reinstalled, nothing. Every solution given requires to navigate in the application but it will not stay open. 

[Amal.]

Hi All

we are sorry for the the delay in response.

Please try the steps provided in the help article https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html and see if that works for you.

keep us posted with the results

Regards

Amal

[bspatton]

I have Windows 10.  Tried what the article suggests.  My synchronization was not on, so is unchecked.  Still getting the same error message.

Please advise.

[brockhatcher]

this appears to be larger than an isolated incident, as i am geting the same error code (110). did all the steps recommended, no improvement. Please advise as to resolution to issue (MacOS 10.15.6). thank you in advance for your response

[Arthur14]

brockh - mine randomly started working again today.

[Amal.]

Hi Brockh,

We are sorry for the trouble and the delay in response.

We have reported the issue to our engineering team and they are working on it to find the fix. We will share the update soon.

Thanks for your time and patience

Regards

Amal

[adrianhowes]

I, too, am having the same problem - and am unable to use Acrobat, for which I pay an annual subscription. Are those affected going to get a refund or other compensation? I use Acrobat for much of my work and am unable to do so.

[katgent]

I am having this trouble as well. Been through the work through and reinstalled. Still happening. I need Acrobat on a daily basis for work. Please fix soon!

[AnandSri]

Hi All!

I hope you are doing well! 

I am sorry for the trouble you had, would you mind sharing some sample PDF files with us on which you are getting this error message so that we can investigate further?

If yes, please upload the sample PDF files to Document Cloud, generate the share link, and send it to us via private message only.

To initiate the Private message, please click on my profile icon>choose to send a private message.

Thanks for your time, patience & cooperation on this.

Regards,

Anand Sri.

[hanab83953542]

Dear Adobe support - I have this problem too. Last two months, almost everyday, this error keeps appearing. The process is simple. I start the computer, I start any of your applications (be it Photoshop, InDesign, Illustrator, Acrobat) and this message pops up. I am sorry, but since you offer subscriptions, errors are so often that it damages my work. I lose my working time by solving the problems with the software. Please, do something about it. Another type of error which keeps appearing almost daily - Application Creative Cloud is damaged and need to be re-instaled. I'm sorry, but I can't lose every working day one or two hours by solving problems with your software. 

[Suneet5EDB]

I got two licenses for Acrobat on a business plan. The other computer is working fine, but my computer keeps giving me this error. Not able to do a single task. Time sync is off, app was uninstalled after dectivation and reinstalled, no firewalls and the internet is working fine. Need this to be sorted out asap. 

[MeenakshiNegi]

Hey Suneet!

Thank you for reaching out and sorry about the trouble.

It seems that you are using the application on the Windows machine. Please try the steps suggested here: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

Reboot the machine and then try to sign in again to the application.

Let us know if the issue persists.

Thanks,

Meenakshi

[Suneet5EDB]

Hi Meenakshi, 

I have done the steps listed in your comment above and that seems to have sorted the issue with Acrobat for now. However, another popped up. I am not able to use Adobe Printer any more. Please see the screenshot below:

[Suneet5EDB]

Can I please get a response. The issue still persists even after following the actions mentioned in your preious response. $300 a year for subcription and not being able to use is ridiculous. This exactly the reason why had moved away from Adobe in the first place. 

[hanab83953542]

It's been no more than two days since I had to renew the full Adobe subscription because I need it for my work. The problem still persists. The full subscription costs 1000€. It is ridiculous. There is no reaction from Adobe whatsoever. I spent more than half time of my working time by solving different problems with the subscription yesterday. Error code 110 repeatedly, problems with typekit and others...  

[AkanchhaS]

Hi hanab,

As suggested above, please try the suggestion provided in the help article here: https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html 

Let us know how it goes. 

~Akanchha 

[Suneet5EDB]

Hello Akanchha, 

I have tried both solutions for the credential manager solution and it still hasn't worked. I have tried clean reinstalling the product and that hasn't worked either. Every time I get the error below, I go into Task Manager and close the Acro Tray and this seems to works. But I cannot be expected to do this 5 times a day during work. 

Do you have any other solution. 

[AkanchhaS]

Hi,

When you try to create a PDF using Adobe PDF Printer or the Convert to Adobe PDF (PDFMaker function) feature from various applications, you see the following error. It Seems to be the sync issue between MS Office and Acrobat DC subscription.

Open Acrobat>Sign Out and Sign In to reactivate the subscription.

To fix this problem, try the following solutions in the order they appear below-

Solution-1

End the acrotray.exe process using the Task Manager

Solution:2

1- Sign in with an account that has a valid subscription, if prompted.

2- Confirm that the PDF creation is working fine from within Acrobat

3- In Acrobat, choose Tools > Create PDF. Select any file and convert it to PDF.

4- After the selected file is converted to PDF, end the AcroTray.exe process using the Task Manager. To do so, follow the steps suggested in solution-1

Solution:3 https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html#Solution3Temporarilydisab...

Thanks,

Akanchha

[megand23660932]

Good grief! This just started happening this week. I had to delete 50 items yesterday and 75 today. I'm not really willing to keep doing this ad nauseum. Can we get a real solution to this, please? Window 10 Enterprise 2004 OS 19041.264 with Windows Feature Experience Pac 120.2202.130.0 64-bit if that helps.

[MeenakshiNegi]

Hi Megand,

Thank you for reaching out and sorry for the trouble.

As you receive the error message when trying to use the application, Please sign out of the application (if using Creative Cloud, sign out of the Creative Cloud desktop app) and reboot the machine. Then relaunch the application and try signing in. Check if that makes any difference.

If the above, steps do not help. try the troubleshooting steps as suggested in this community thread with a similar issue: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t... 

Let us know how it goes.

Thanks,

Meenakshi