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U
uaesa
Participant
April 25, 2016
Answered

Fill and Sign feature is missing in acrobat pro DC

  • April 25, 2016
  • 1 reply
  • 8549 views

hi,

we have Adobe Acrobat Pro DC installed on Windows machines, and we just noticed that some features are missing form the Tools menu, these features are:

"Fill & Sign", "Send for Signature", and "Send & Track".

They seem all related, but I do not understand why they are not appearing. I have had a chat with Adobe Support whom suggested to clean up the installation and re-install, but it did not work. I tried also a fresh installation and also the tools are still missing.

tried so far on Windows 8.1 and Windows 10.

any help is appreciated.

This topic has been closed for replies.
Correct answer uaesa

Thanks Josh..

I found the answer to this problem.. big thanks to alisterblack in his reply to Re: Acrobat Pro DC - subscription is missing tools

Acrobat just disabled all three tools related to signature if the Application Language is not (English only). mine was English with Arabic support, and did not work until I changed it back to English.

I really do not understand why this is not documented properly by Adobe. And why you need to withdraw your language requirements in order to sign a document??

1 reply

J
Community Manager
Josh_CoreyCommunity Manager
Community Manager
April 30, 2016

Hi, Please see if this thread helps:

Fill and sign missing

Thanks,

Josh

U
uaesaAuthorCorrect answer
Participant
May 4, 2016

Thanks Josh..

I found the answer to this problem.. big thanks to alisterblack in his reply to Re: Acrobat Pro DC - subscription is missing tools

Acrobat just disabled all three tools related to signature if the Application Language is not (English only). mine was English with Arabic support, and did not work until I changed it back to English.

I really do not understand why this is not documented properly by Adobe. And why you need to withdraw your language requirements in order to sign a document??

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
May 4, 2016

The tools are available in the German version.

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