Installation Problem: IMSLIB not found. Acrobat Services will not work.

[lisas98531558]

Hi,

Just installed Acrobat Pro DC through Creative Cloud.

Upon opening for the first time, I get the pop up "Installation Problem: IMSLIB not found.  Acrobat Services will not work."

I've tried uninstalling, running the Acrobat cleanup tool, restarting and re-installing through CC, and still get the same error.

Any ideas?

Thanks,

[AadeshSingh · Accepted solution]

Hi Lisa,

Please uninstall Adobe Acrobat DC using the CC cleaner tool, restart your computer & reinstall it using this link Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial.

Let me know if the issue persist.

Regards,

Aadesh

[lisas98531558]

Still issue.  Tried a direct install of Adobe DC and via Creative Cloud.  Same error about the IMSLIB file.

[Anubha Goel]

Hey lisas98531558,

Thank you for your response.

IMSLIB.dll file is associated with Adobe Photoshop program as a part of Creative Cloud application.

You might try deactivating and reactivating the full Creative Cloud package using Photoshop (from the Help menu) and then restart the application.

Now, check Acrobat might also start working without any further problem.

Let me know how it goes.

Regards,

Anubha

[cherylmarie]

I am also having this problem with one of my users. However, they do not have photoshop. How would we fix this then?

[patriciap32606411]

Where can one find the cleaner tool? What happens after downloading the free trial version? Mine is paid for!

[webmanSMP]

Hello,

Having the same issue. Tried all the suggestions. None of them work for me. Can I get a solution for this error, please?

Thank you.

[ablackshear1958]

I don't own Photoshop - any suggestions ?

[charlesh99027842]

Same problem. No Photoshop installed. I installed with the directions on this page:

Creative Cloud Help | Deploying Adobe Acrobat

[Netizenxero]

I am having the same issue, however I cannot seem to find the option to deactivate and reactivate the creative cloud package through photoshop.  I have tried uninstalling and reinstalling Acrobat several times in several ways, each time with no change.

I did a search for instances of IMSLib.dll on my hard drives, and here are the folder locations of the instances I've found:

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\x64

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6

D:\Program Files\Adobe Premiere Pro CC 2015

D:\Program Files\Adobe Photoshop CC 2015

D:\Program Files\Adobe After Effects CC 2015\Support Files

D:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\js\node_modules\node-imslib\IMSLib\libraries\win32\Release

Keeping in mind that before I installed Creative Cloud, I set up Windows 10 to install all programs to the D: (secondary drive) instead of C: (Where Windows is installed).  Does any of this help?

[Kislow]

Hi all,

All the mentioned solutions did not work for me. However, by installing "adobe application manager" all the error messages I was getting disappeared.

Regards,

Kadir Islow

[darthdunk]

Agreed Kislow - I had uninstalled that app (thinking I didn't need it) and started getting this error. Now after reinstalling, everything seems to be working.

[lorivera712]

I got the same message and it automatically directed me to reinstall Adobe Creative Cloud. Once, I reinstalled ACC, all working normally again.

It should be noted that I did uninstall, ran Adobe Scrub, and reinstalled Acrobat. Also, although I do have the entire Creative Cloud Suite, I was only getting this error when launching Acrobat. Furthermore, when I uninstalled Acrobat manually–from the control panel–this is when some how, Adobe CC uninstalled. When I launched Acrobat is when the aforementioned message to install the "application manager"/Adobe CC, came up.

[felix kim]

I have same issue. And tried all the procedures described in this page but all failed.

When I tried to install Adobe Application Manager, I got an error such as "Initialization Failed in Install Program", translated from Korean error message to English.

I have nothing to do any more.

Is there new solution?

[andrebGFA]

I uninstalled several times using the CC Cleaner tool and the same message keep appearing. My OS is Win 10.

It just seems that to many people have the same problem? In the first place it is a mission to get Adobe Creative Cloud to install. Every uninstall and download cost people data. Adobe surly you can come-up with a better solution!!

Not even a help desk to speak to?

[bodywise02]

Typical Adobe.  No solutions to problems that they are ell aware of.   They take your money.  They provide no service.

[Netizenxero]

My issue ended up being a memory error.  I ended up replacing the memory, formatting my machine, and now everything works well.  This however is specific to my machine, and I don't know if it would apply to any of the other posters here.

[felix kim]

I've got resolved the problem relrated to Acrobat DC starting errors.

"IMSLIB not found. Acrobat Services will not work"

Resolution procedure is basically deletion of following folders related to Acrobat.

Step. 1: Cleaning with Adobe Reader and Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html

Step. 2: Manual Deletion of C:\Program Files (x86)\Common Files\Adobe

Step. 3: Manual Deletion of C:\Users\USER_ID\AppData\Local\Adobe

• Folders related to Step. 2 and 3 are protected by permission.  Hence I used MS powershell with Administrator privilege.

Step. 4: Installation of Acrobat DC available at Download Pro or Standard versions of Acrobat DC, XI, or X

If above procedure fails, please find "Adobe" folders in your PC and remove it using powershell with admin privilege.

FYI,

Adobe ARM lives in :\Program Files (x86)\Common Files\Adobe\ARM\1.0

Adobe AAM lives in C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager

Hope the information is helpful to you.

[KenMolay]

I found one more thing that can cause this problem. I had set my default installation directory for programs to a secondary drive - not the Windows default of C:\Program Files (x86). I repeatedly got the IMSLib error. I tried all the above recommendations and nothing fixed it. I finally changed the installation directory back to the Windows default on C: (you have to use RegEdit) and reinstalled. Everything worked fine. So add that to your troubleshooting options!

[bodywise02]

Typical Adobe.  No solution.  Everyone is guessing.   They know this is a problem.

[Boyyo1809]

I just Received a pop up after getting the IMSLIB missing message to go and download the adobe application manager that my key was missing or corrupt.

[cathy_70014046]

I have Adobe Acrobat Reader DC that I paid for. Everything was working fine and then one day I opened a PDF file and received the above message regarding IMSLib. All the suggestions for fixing the problem refer to the free copy. Any suggestions, my husband uses the program for his business.

Thank you very much!

[Minhnt]

I found a way to solve the problem:

1. Download the IMSLib.dll from this link: https://www.dllme.com/dll/files/imslib_dll.html

2. Copy all the content to this folder: C:\Windows\System32\ (suppose you are installing windows on C drive).

3. Done!

[alex3518]

Adobe common don't propose stupid answers as Microsoft !!! uninstall all reinstall and get same error or issue !!!

Even more how you can mark it as "ANSWERED" !!! ???

Be Constructive & first check your solution by self !!!

[nicguy59]

Can't fix my error with the provided "Answer".  It doesn't work for my machine.  Windows 7 with a SSD as my boot drive.

The only Acrobat Cleaner Tools I've found are for stand-alone Acrobat Pro installations, and I am a CC user.