Installation Problem: IMSLIB not found. Acrobat Services will not work.

[lisas98531558]

Hi,

Just installed Acrobat Pro DC through Creative Cloud.

Upon opening for the first time, I get the pop up "Installation Problem: IMSLIB not found.  Acrobat Services will not work."

I've tried uninstalling, running the Acrobat cleanup tool, restarting and re-installing through CC, and still get the same error.

Any ideas?

Thanks,

[patriciap32606411]

My problem started when Adobe upgraded by itself. I am totally confused with the answers here. Nothing seems to work.

Is this the community support? Where can one find the official answer from Adobe?

[DEiiS]

If you recently upgrade your OS, you may have some issues on the C:\Program files (x86)\Common\Adobe folder and subfolders.

Unfortunatly you will have to take ownership of all folders included in the Adobe foler.

Right click on each subfolder --> Properties --> Security Tab --> advanced --> Change Owner, and add you current account to Owner, think about to click on apply to subfolders and Objects, click Ok and close, you will be able to delete all contents

You maybe will ahve to delete AGS services through WIndows Service if it is till running

With cmd on admin mode, type sc delete "name of the hightlighted service"

With admin rights if you do this you will be able to install and run without error the Acrobat DC soft

[tarekg43778959]

The  Final Solution for  Acrobat Reader DC missing  (IMSLib.dll) is :

1- Copy (IMSLib.dll) File from :

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6

And past into :

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\imslib.dll

Done .

[pietroc95758750]

Bravissimo. E' la soluzione giusta. Semplice ed efficace.Perchè non la suggeriscono i tecnici di Adobe che rispondono e che fanno tutti i saputelli? Ti fanno reinstallare tutto provare e riprovare soluzioni quando la soluzione era così semplice?

Andate a scuola ignoranti...

[NSB-Graphics]

that solved my problem. thanks man.

[tongchunpan]

thank you, thank you man, you're genius.

[timhaze]

I am also experiencing this problem when opening (my purchased) Acrobat DC Pro on my Macbook Pro. Most of the suggestions above seem to relate to Windows. Anyone got any suggestions for a fix for Mac?

Additional info: I don't have Photoshop; Fill & Sign function also not working - the document simply disappears.

[timhaze]

Actually, scrub that. I found and uninstalled an earlier version of Acrobat Reader that was obviously conflicting with the newer version and now everything's working as it should.