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AlexJCCIM
AlexJCCIM
Participant
May 11, 2016
Answered

My Acrobat XI freezes when connected to the internet

  • May 11, 2016
  • 3 replies
  • 504 views

Hello All,

About a week ago, my Acrobat XI started freezing up when just reading PDF files.  After multiple reloads & re-installs, I discovered that the freezing only occurs when I am connected to the internet.  if i disable my internet connection, I have no problems at all.

What can I do to fix this?  I have used multiple versions of Acrobat for the last 14 years and this is the first time this has occurred.

I appreciate any help that can be provided.

-Alex

This topic has been closed for replies.
Correct answer AlexJCCIM

Hello All,

I figured out my solution.  I remembered that I signed into 'Adobe Online Services'.  That was the entire problem.  Once I signed out of it, my problem went away.  I have no idea whats wrong with that option but it was real close to causing Adobe to lose a long term client.  I seriously doubt they care about little ole me but it would have been for a stupid reason.

-Alex

3 replies

AlexJCCIM
AlexJCCIMAuthorCorrect answer
Participant
May 17, 2016

Hello All,

I figured out my solution.  I remembered that I signed into 'Adobe Online Services'.  That was the entire problem.  Once I signed out of it, my problem went away.  I have no idea whats wrong with that option but it was real close to causing Adobe to lose a long term client.  I seriously doubt they care about little ole me but it would have been for a stupid reason.

-Alex

Sarojini_Nagar
Community Manager
Sarojini_NagarCommunity Manager
Community Manager
May 13, 2016

Hi alexj1183903 ,

We are sorry for the inconvenience caused.

Please refer to this article for windows :Troubleshoot Windows system errors, freezes | Adobe software

For Mac OS : Troubleshoot Mac OS 10.x system errors, freezes | Adobe software 

Please check with your firewall settings .

Try to disable the firewall on your system and check whether it works fine  and let us know if this helps.

Also let us know if you viewing PDF on a browser.

Try to disable the proxy settings of your browser .

Please let us know the OS version on your system.

Regards
Sarojini

AlexJCCIM
AlexJCCIMAuthor
Participant
May 12, 2016

Hello All,

It's been a couple of days and I haven't had any responses.  This is quite annoying.  I have been a Acrobat user for a lot of years and I just upgraded to XI in November.  My acrobat is rendered useless at the moment and they seems to be ZERO support for the product.  I use PDFs extensively and this is affecting my business.

Obviously there is no help for me.  I hate to switch but I don't seem to have any other choice.  Any suggestions on a Acrobat alternative? 

-Alex

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