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J
jpucky227
Participant
February 3, 2016
Question

Print Problems to Brother HL-L8350CDW

  • February 3, 2016
  • 1 reply
  • 1295 views

I can not print *.pdf files anymore. I am using a Brother HL-L8350CDW printer running off a MacBook Air. I have the latest printer driver installed. When I send a document to this printer, the print dialog bog shows it spooling and then the 7 page document HANGS up on Page 4.  I have tried FORCE QUITTING, Re-booting both printer AND computer and no joy.

I also have an HP 7640 that I *CAN* print to with no problem.

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1 reply

Y
YatharthS
Participating Frequently
February 3, 2016

Hi jpucky227,

Would request you to please Check whether the software is up to date or not after going through "Help > check for updates". Also Restore the preferences :-

1.From finder,please navigate to Go >Go to folder > Library,from here under the preferences folder remove all the ".plist" files for acrobat .

2. Then from Go to folder > ~Library, from here under the preferences folder remove all the ".plist" files for acrobat .

Then Please check is this happening with other documents with this printer as well & also check whether this printer is working fine with other Applications or not.Check where that file is saved , if its on network save it to the local drive & using what application this document is created ,then check.

Regards,

Yatharth

J
jpucky227Author
Participant
February 3, 2016

No joy on this solution. I can’t even find where to RESTORE PREFERENCES. Software IS up to date: v.11.0.14 This READER

What the heck is a .plist file??

Everything else seems to work and I CAN print from other applications.

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