Print Problems to Brother HL-L8350CDW

[jpucky227]

I can not print *.pdf files anymore. I am using a Brother HL-L8350CDW printer running off a MacBook Air. I have the latest printer driver installed. When I send a document to this printer, the print dialog bog shows it spooling and then the 7 page document HANGS up on Page 4.  I have tried FORCE QUITTING, Re-booting both printer AND computer and no joy.

I also have an HP 7640 that I *CAN* print to with no problem.

[YatharthS]

Hi jpucky227,

Would request you to please Check whether the software is up to date or not after going through "Help > check for updates". Also Restore the preferences :-

1.From finder,please navigate to Go >Go to folder > Library,from here under the preferences folder remove all the ".plist" files for acrobat .

2. Then from Go to folder > ~Library, from here under the preferences folder remove all the ".plist" files for acrobat .

Then Please check is this happening with other documents with this printer as well & also check whether this printer is working fine with other Applications or not.Check where that file is saved , if its on network save it to the local drive & using what application this document is created ,then check.

Regards,

Yatharth

[jpucky227]

No joy on this solution. I can’t even find where to RESTORE PREFERENCES. Software IS up to date: v.11.0.14 This READER

What the heck is a .plist file??

Everything else seems to work and I CAN print from other applications.

[alicec10808179]

I too am experiencing PDF printing problems using Acrobat 9 Pro.

Print status indicated: "Printing - Sending Data to Printer" and may (or may not) print out hours later (even simple text-only 1 page).

Troubleshooting steps already completed:

• Acrobat 9 Pro is up-to-date
• Yosemite (10.10.5) is up-to-date
• Most recent printer driver is installed (even uninstalled and reinstalled driver)
• Reinstalled CS5 and Acrobat 9 Pro
• Tested on another network printer (different make) - same problem
• File prints using PREVIEW, PRINT AS IMAGE, and direct from applications (CS5 - .ai, .eps .indd, .psd, MS - .doc, .xls)
• Tried printing many different PDF files
• Installed Adobe Acrobat Reader DC to test - same problem
• Files are all saved on local drive
• Note: Could not find any ACROBAT .plist files (Illustrator .plist and MS Office only)

Any help you can offer would be appreciated.

[jpucky227]

What type printer?

[alicec10808179]

Sorry - forgot to mention that I am printing to a Brother HL-3040CN (USB connection). I tested it also on our Samsung M288X which is a network printer