Send Email application error

[CBDaniels]

Having an issue with a form in Acrobat DC (fully licensed) and Microsoft Office 365, specifically Outlook 2016 (all fully licensed).

The form has a submit to supervisor button on it. When clicked, a Send Email dialogue box pops up. I have the option to choose Default email application (Microsoft Outlook) or Use Webmail. I choose default email application.

I think click Continue and nothing happens. I find this in Event Viewer...

Error: Application Error

Faulting application name: 64BitMAPIBroker.exe, version: 0.0.0.0, time stamp: 0x57eed5bd

Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x57efded4

Exception code: 0xc0000005

Fault offset: 0x00000000000e6bb9

Faulting process id: 0x268c

Faulting application start time: 0x01d235233f476e14

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\pi_brokers\64BitMAPIBroker.exe

Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll

Report Id: 7da41eb4-a116-11e6-bc18-18037324801d

Information: Windows Error Reporting

Fault bucket 311787438, type 28

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: 64BitMAPIBroker.exe

P2: 0.0.0.0

P3: 57eed5bd

P4: mso20win32client.dll

P5: 0.0.0.0

P6: 57efded4

P7: c0000005

P8: 00000000000e6bb9

P9:

P10:

Attached files:

C:\Users\user\AppData\Local\Temp\{74A5C716-57B9-477E-86FA-37FDED9113ED} - OProcSessId.dat

C:\Users\user\AppData\Local\Temp\WER68E1.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_64BitMAPIBroker._c56bbd8684efd6c94023f566ed62d8ffe286c_2a347733

Analysis symbol:

Rechecking for solution: 0

Report Id: 7da41eb4-a116-11e6-bc18-18037324801d

Report Status: 0

Has anyone seen or experienced this issue before or know how I can resolve it?

For the record, this works as intended on Outlook 2010. We are slowly migrating over to Office 365/2016 and noticed this issue.

[CBDaniels]

I had hoped that the 32bit version of Office was the resolution to this problem, sadly it is not. Still experiencing the issue on Freshly installed Windows 7, freshly installed Office 2016 (32 bit) and freshly installed Acrobat Reader.

Any ideas?

[Adorobat]

HI ClaytonDBeyer

Could you please try checking update for Adobe Reader, launch Reader>click on Help>Check for Updates.

Also, let me know the version of Adobe Reader installed on the machine?

Launch Adobe Reader>select Help menu>About Adobe Acrobat Reader

Is this happening to this form only, have you tried sending another form?

[CBDaniels]

There was an update. I had version 15.020.20039. The application was updated to 15.020.20042.

I reran the installation of Office 2016... things seem to be functioning properly. The default email client pops up with the PDF attached as it's supposed to do. I'll see if this takes on other systems...

[Adorobat]

Glad to know that the issue has been resolved.

Cheers!