Highlighted

Sign PDF with Military CAC (smart card)

New Here ,
Jun 17, 2016

Copy link to clipboard

Copied

I have a Military CAC that I am trying to use to sign a PDF document with.  I created the document and have tried multiple signature fields.  I have my CAC connected via an ActivCard reader and my computer is correctly reading the card.  I have verified that the certificate is present in the computer and that Adobe Acrobat Pro can see the certificate.  I am not given the option to sign with the card.  Am I missing something?

Thanks,

Alex

Hello Jackieh,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to sign a PDF using your CAC card, Is that correct?

The CAC card stores your digital id on an embedded microprocessor chip. Use the digital ID on a smart card to sign and decrypt documents on computers that can be connected to a smart card reader.

You can access your digital ID by connecting the token to a USB port on your computer or mobile device. If you store your digital ID on a smart card or hardware token, connect it to your device to use it for signing documents.

For detailed information, please refer to Adobe article Digital IDs in Acrobat

You can also refer to Certificate-based signatures, Adobe Acrobat DC

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
Acrobat SDK and JavaScript, Security digital signatures and esignatures

Views

27.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Sign PDF with Military CAC (smart card)

New Here ,
Jun 17, 2016

Copy link to clipboard

Copied

I have a Military CAC that I am trying to use to sign a PDF document with.  I created the document and have tried multiple signature fields.  I have my CAC connected via an ActivCard reader and my computer is correctly reading the card.  I have verified that the certificate is present in the computer and that Adobe Acrobat Pro can see the certificate.  I am not given the option to sign with the card.  Am I missing something?

Thanks,

Alex

Hello Jackieh,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to sign a PDF using your CAC card, Is that correct?

The CAC card stores your digital id on an embedded microprocessor chip. Use the digital ID on a smart card to sign and decrypt documents on computers that can be connected to a smart card reader.

You can access your digital ID by connecting the token to a USB port on your computer or mobile device. If you store your digital ID on a smart card or hardware token, connect it to your device to use it for signing documents.

For detailed information, please refer to Adobe article Digital IDs in Acrobat

You can also refer to Certificate-based signatures, Adobe Acrobat DC

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
Acrobat SDK and JavaScript, Security digital signatures and esignatures

Views

27.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 17, 2016 0
New Here ,
Apr 30, 2018

Copy link to clipboard

Copied

how do I sign electronically with my cac card

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2018 0
Adobe Employee ,
May 27, 2018

Copy link to clipboard

Copied

Hello Jackieh,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to sign a PDF using your CAC card, Is that correct?

The CAC card stores your digital id on an embedded microprocessor chip. Use the digital ID on a smart card to sign and decrypt documents on computers that can be connected to a smart card reader.

You can access your digital ID by connecting the token to a USB port on your computer or mobile device. If you store your digital ID on a smart card or hardware token, connect it to your device to use it for signing documents.

For detailed information, please refer to Adobe article Digital IDs in Acrobat

You can also refer to Certificate-based signatures, Adobe Acrobat DC

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 27, 2018 1
New Here ,
Jun 29, 2018

Copy link to clipboard

Copied

in the Adobe program it doesnt give us the option to select to sign via digital ID

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 29, 2018 1
Adobe Employee ,
Jul 11, 2018

Copy link to clipboard

Copied

Hello G36hickey,

Sorry for the delayed response and inconvenience caused. Is it possible to share the screenshot of the window where you are not getting the options? To share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

make sure that you have the latest version of Acrobat installed, check for the latest updates from help>check for updates, or install them manually from DC Release Notes — Release Notes for Acrobat DC Products

What is the current dot version of Acrobat installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

What is the version of OS installed? Is it specific to one PDF or with all the PDF?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 11, 2018 1
New Here ,
Oct 27, 2019

Copy link to clipboard

Copied

Sorry for this not adding to the resolution but I wanted as much information as possible added to the conversation in the hope that Adobe will address this issue as it is done in Windows.

Since Catalina now accepts DoD CAC cards too logon to Mac the “helper” reader apps have to be removed and Catalina doesn’t temporarily add the CAC to the keychain. Therefore I have lost the ability to Digitally Sign PDFs with my CAC card. I was able to sign PDFs without issue prior to Catalina with Thursby PKard helper middleware, which with Catalina MUST be removed.

 

Will your Adobe move to corrects this Catalina problem?

 

http://www.thursby.com/support/faq/pkard-mac-and-macos-catalina

 

Mark Fay MMC Jr. Engineer QMED AS-E / MSC ET

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2019 1
New Here ,
Jul 14, 2020

Copy link to clipboard

Copied

They ever find a fix for this.  My Mac read my connected CAC via USB, however, when I go to digitally sign a document it wants to configure a digital ID.  Adobe does not see my connected CAC via USB.  Any help would be greatly appreciated. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 14, 2020 1
New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

Try this, used it successfully with Adobe DC Pro at home with my CAC and it worked:

Got this info from: https://militarycac.com/esign.htm

-------------------------

 

Mac OS 10.12.x (Sierra) through 10.15.x (Catalina) users need to make some adjustments in Adobe to be able to sign PDFs.  This is only when using the native Apple Smart Card Ability and Adobe Reader, please verify these settings on your Mac:

Open an Adobe PDF file,

Select the words Adobe Reader (at the top of the screen)

Click Preferences

Under Categories, scroll down to Signatures

In the Creation and Appearance section, click More

Make sure Enable CryptoTokenKit framework support is checked.

You might also need to change the Default Signing Format to CAdES-Equivalent

If you don't see these options, it could be you have an older version of Adobe Reader.  Go to:  https://get.adobe.com/reader and update your Adobe Reader

 

BTW, you'll need to enter your key chain password exactly FOUR times before it unlocks and uploads your cert it Adobe. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 25, 2020 0
New Here ,
Jul 28, 2020

Copy link to clipboard

Copied

I followed these steps from that website, but still am not having any luck. 

 

I'm not sure I follow on the keychain password guidance that you were referring to?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 28, 2020 0
New Here ,
Aug 07, 2020

Copy link to clipboard

Copied

Same. Any one have success?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 07, 2020 0
New Here ,
Aug 19, 2020

Copy link to clipboard

Copied

So I had the same problem.  I followed the following from above:

 

Click Preferences

Under Categories, scroll down to Signatures

In the Creation and Appearance section, click More

Make sure Enable CryptoTokenKit framework support is checked.

You might also need to change the Default Signing Format to CAdES-Equivalent

 

This did not work for me.  I changed the Default Signing Format: back to PKCS#7 - Detached and now it does work.  I wanted to post this in case it helps anyone.  Took me about 20 minutes to update my profile and everythign so I could post.  Haha.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
New Here ,
Aug 21, 2020

Copy link to clipboard

Copied

This also seemed to work. How? IDK

 

Perhaps the 'did you restart your computer?' applies here to.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 21, 2020 0
New Here ,
Nov 04, 2020

Copy link to clipboard

Copied

You need to restart Adobe Reader after making the above changes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 04, 2020 0
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

I made these changes under Catalina and they did work.  They are  not working under Big Sur.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
New Here ,
Aug 04, 2020

Copy link to clipboard

Copied

For those of you having issues to this problem try the following steps.

 

1. Open Document using the right click followed by Edit with Adobe Acrobat Pro DC

2. Click on the "Tools" Option located on the editing bar above

3. Scroll down and click "Open" under "Certificates" 

4. Below the "Tools" bar you will now see a "Certificates" Menu 

5. Click on "Validate All Signatures"

6. Make sure your CAC is plugged in and sign the signature portion as requested

7. Pray that you don't have to go into work just to use the Office Computer

Hope this helps! Fly, Fight, Win!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 04, 2020 0
New Here ,
Aug 07, 2020

Copy link to clipboard

Copied

 Nope. Still not successful in either Adobe Pro or Reader. Followed guide on Military CAC. Won't synch with my CAC certicificates in reader

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 07, 2020 0
New Here ,
Aug 19, 2020

Copy link to clipboard

Copied

I am in the same exact boat.  I can access CAC enabled websites just fine however, I can't sign using my Hardware Token (SCR-3310v2) CAC Reader.  When I try to add via Adobe it says:

 

"Adobe Acrobat could not find any new digital IDs. If your digital ID is on a hardware token, please make sure it is plugged in and the token interface is properly configured. Contact your system administrator for further assistance."

 

Adobe Acrobat Pro DC:  2020.009.20074

Mac OS: Catalina 10.15.2

CAC Reader: SCR 3310v2  and I've tried an HP CAC enabled keyboard

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
New Here ,
Aug 21, 2020

Copy link to clipboard

Copied

Ok here is an update:

 

I bit the bullet and upgraded MacOS to 10.15.6.  That seem to fix the problem.  ugh....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 21, 2020 0
New Here ,
Sep 09, 2020

Copy link to clipboard

Copied

Hello,

 

I have done all of the above including updating to 10.15.6 and still nothing. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2020 0
New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

After spending literally 2 hours on the phone with Adobe support, with zero resolution, I hung up... and figured this out. 

 

I was getting this same error. Basically it was not seeing my CAC reader, and therefore not seeing my certificates. 

 

What you have to do is this:

 

Acrobat Pro DC > Preferences > Signatures > Click on "More" under Creation & Appearance > Click the drop down under "Default Signing Format" and select "PKCS#7 - Detached"

 

Click "Okay"

 

Now, still under Signatures, click on "More" under Identities & Trusted Certificates....

 

you should see your DOD Certs. 

 

That should fix your problem. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 15, 2020 1
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

This seems to be the opposite of what other people are saying.  Under Catalina we were told to change to CADES which then worked. Now you are saying to change it to PKCS#7 which if you look the other postings are saying change it to CADES.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

I went to tools and didn't see validate all signatures.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0