using windows 10, HP laserjet 1536dnf MFP scanner, adobe acrobat XI, scanner only creates 8 1/2 X 14 images, page size cannot be adjusted in custom presets

Hi,

Hope issue is resolved now. If not, please share above mentioned information to help us identify and resolve this issue ASAP.

Thanks.

Please try following things

- update scanner drivers once and try to scan then.

- Try to scan with different driver(TWAIN/WIA)

- Troubleshooting option available in Troubleshooting tips for scanner issues when using Acrobat

And you can do 1 thing:

Go to File > Create > PDF from Scanner > Custom Scan...

From the Custom Scan dialog box, select TWAIN drivers option

Click on 'Options' button next to it

Select User Interface option as Show Scanner Native Interface

Click Ok & Scan

This will bring Scanner native interface window and you can select any papersize here.

Also please share following information if issue still not resolved

- Scanner driver you are using (TWAIN/WIA)

- Screenshots of scanner settings page(where no value to select for papersize)

- Scanning from flatbed or Document feeder

Thanks.