Adobe Acrobat Online - Unable to process request - please contact customer support for help

[rodhull]

Irony being there is no easy way t9o contact customer support other than phone the USA.

Every time I use try and use any functions in Adobe Acrobat Online I get a warning "Unable to Process Request" Please contact customer support for help. This is either using local files, or uploaded ones. The error actually happens on every function before I get a chance to try and use it. It happens when clicking on the links in the home page i.e. COMPREE PDF, COMBINE FILES, it seems agnostic of whatever action I take it just craps out.

I have:
- Logged Out and Logged Back in online.
- Logged out and rebooted the computer. Reloggedin etc
- Updated Creative Cloud
- Use Chrome, Firefox & Safari (all on OSX)

- Disabled my antivirus (Bitdefender).

Thisa doesnt matter on the size of any PDF as its before I even get to choose a file?

[Karl Heinz Kremer]

You should be able to contact custom support via the chat feature. Onfortunately with online services, we cannot help you because we dont' have access to Adobe's systems: Most of the people you meet in this forum are users of Adobe's technology, just like you. 

[Muhammad28145873sspx]

Did you ever get a solution to this?

[Test Screen Name]

You should be able to contact custom support via the chat feature. 

[Kaka2900165501cn]

Yes, it's a scam. They prompt you to contact them because they will talk you into a mandatory paid subscription.

[Karl Heinz Kremer]

No, it is not a scam. This is a real error message and is actually coming from a service that the question author is already paying for. 

[njuguna33127630dnso]

But the only reason is for you to pay isn't it?

[Sweet Ike]

It has been the same for me. Everytime I want to convert a pdf to word, use the combine or compress tool and any other tool, it always give the same message. It,s frustrating!

[Test Screen Name]

You should do what the message says, contact customer service. Use the only CHAT. Tip: once you are connected type AGENT to connect to a human - patience may be needed.

[Meenakshi Negi]

Hi Sweet Ike,

Thank you for reaching out.

We did check your account and see no subscription list there. The features you are trying to use will require a subscription to convert, combine or compress PDFs on Acrobat online account. 

Let us know if that is not the case and if you have a subscription via an alternate ID.

For more information on Adobe Acrobat online services subscription, refer to the following help document: https://helpx.adobe.com/document-cloud/faq/adobe-pdfpack-faq.html. 

Thanks,

Meenakshi

[Sweet Ike]

Thanks for the support. I have been using adobe acrobat online editing tools for free for a while now and i haven't had any complication until I logged in to download the files from cloud.

I have not any subscription attached to my account. What I want to understand is that, are the online services (editing) free without any subscription. Now I don't login but can use the tools without any restriction.

Find attached images that convinces me that they are free per free membership agreement.

Thank you!