Adobe Acrobat Online - Unable to process request - please contact customer support for help

Report · May 12, 2022

Irony being there is no easy way t9o contact customer support other than phone the USA.

Every time I use try and use any functions in Adobe Acrobat Online I get a warning "Unable to Process Request" Please contact customer support for help. This is either using local files, or uploaded ones. The error actually happens on every function before I get a chance to try and use it. It happens when clicking on the links in the home page i.e. COMPREE PDF, COMBINE FILES, it seems agnostic of whatever action I take it just craps out.

I have:
- Logged Out and Logged Back in online.
- Logged out and rebooted the computer. Reloggedin etc
- Updated Creative Cloud
- Use Chrome, Firefox & Safari (all on OSX)

- Disabled my antivirus (Bitdefender).

Thisa doesnt matter on the size of any PDF as its before I even get to choose a file?

Report · May 13, 2022

You should be able to contact custom support via the chat feature. Onfortunately with online services, we cannot help you because we dont' have access to Adobe's systems: Most of the people you meet in this forum are users of Adobe's technology, just like you.

Report · Jan 28, 2023

Did you ever get a solution to this?

Report · Jan 28, 2023

You should be able to contact custom support via the chat feature.

Report · Mar 21, 2023

Yes, it's a scam. They prompt you to contact them because they will talk you into a mandatory paid subscription.

Report · Mar 22, 2023

No, it is not a scam. This is a real error message and is actually coming from a service that the question author is already paying for.

Report · Oct 24, 2023

But the only reason is for you to pay isn't it?

Report · May 21, 2023

It has been the same for me. Everytime I want to convert a pdf to word, use the combine or compress tool and any other tool, it always give the same message. It,s frustrating!

Report · May 24, 2023

You should do what the message says, contact customer service. Use the only CHAT. Tip: once you are connected type AGENT to connect to a human - patience may be needed.

Report · May 27, 2023

Hi Sweet Ike,

Thank you for reaching out.

We did check your account and see no subscription list there. The features you are trying to use will require a subscription to convert, combine or compress PDFs on Acrobat online account.

Let us know if that is not the case and if you have a subscription via an alternate ID.

For more information on Adobe Acrobat online services subscription, refer to the following help document: https://helpx.adobe.com/document-cloud/faq/adobe-pdfpack-faq.html.

Thanks,

Meenakshi

Report · May 27, 2023

Thanks for the support. I have been using adobe acrobat online editing tools for free for a while now and i haven't had any complication until I logged in to download the files from cloud.

I have not any subscription attached to my account. What I want to understand is that, are the online services (editing) free without any subscription. Now I don't login but can use the tools without any restriction.

Find attached images that convinces me that they are free per free membership agreement.

Thank you!