Adobe Content viewer: "authentication failed"

[Guest]

I have a problem with ACV, When I try to login, it answers to me "authentication failed". I'm sure account and password are correct. What can I do? Please help me. Tomorrow I need to show my presentation!!!

Thanks!!

[Mandeep5062 · Accepted solution]

Hi Adobe Content Viewer

You can receive an “Authentication failed” error message in the Adobe Content Viewer when attempting to Sign In. If this error occurs, first make sure that you have signed in to Acrobat.com using a valid Adobe ID. If you cannot sign in to Acrobat.com, click Create An Adobe ID and follow the prompts. If you can sign in to Acrobat.com, but not the Viewer, make sure that your device is connected to the Internet. If the error message still appears when you try to sign in, there could be a problem with the server. Check the  Digital Publishing System Status page for notifications of outages: http://status.adobedps.com/ or contact Adobe Technical Support with your DPS contract information.

Please See the below KB Doc for reference : http://helpx.adobe.com/digital-publishing-suite/kb/troubleshoot-content-viewer-digital-publishing.ht...