• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
0

Cancel the ExportPDF annual plan

New Here ,
Apr 06, 2018 Apr 06, 2018

Copy link to clipboard

Copied

I want to cancel the annual plan for ExportPDF but the "manage plan" screen does not offer the option. I keep getting emails asking me to update the payment info.

Views

431

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 17, 2018 Apr 17, 2018

Hey Jk,

Sorry for the delay in response to your previous message.

If the issue is still unresolved, then you may please refer to- Contact Customer Care

After clicking on the link given above, you may select "Account Issue" and proceed further.

For more details, please refer- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

Votes

Translate

Translate
Adobe Employee ,
Apr 06, 2018 Apr 06, 2018

Copy link to clipboard

Copied

Hi Mariusg,

Sorry to hear about that.

If you are not willing to keep the Export PDF subscription then you may contact please to our billing team via chat support-

Contact Customer Care  the team will go ahead and help you further.

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 18, 2018 Apr 18, 2018

Copy link to clipboard

Copied

LATEST

Thank you. This is what I did and the subscription was canceled.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2018 Apr 08, 2018

Copy link to clipboard

Copied

I should have scrolled down before posting! I have the same issue, but unfortunately can't get into the chat today.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 17, 2018 Apr 17, 2018

Copy link to clipboard

Copied

Hey Jk,

Sorry for the delay in response to your previous message.

If the issue is still unresolved, then you may please refer to- Contact Customer Care

After clicking on the link given above, you may select "Account Issue" and proceed further.

For more details, please refer- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources