Cancel the ExportPDF annual plan

[mariusg71974214]

I want to cancel the annual plan for ExportPDF but the "manage plan" screen does not offer the option. I keep getting emails asking me to update the payment info.

[AkanchhaS]

Hi Mariusg,

Sorry to hear about that.

If you are not willing to keep the Export PDF subscription then you may contact please to our billing team via chat support-

Contact Customer Care  the team will go ahead and help you further.

Regards,

Akanchha

[mariusg71974214]

Thank you. This is what I did and the subscription was canceled.

[jk21967265]

I should have scrolled down before posting! I have the same issue, but unfortunately can't get into the chat today.

[AkanchhaS · Accepted solution]

Hey Jk,

Sorry for the delay in response to your previous message.

If the issue is still unresolved, then you may please refer to- Contact Customer Care

After clicking on the link given above, you may select "Account Issue" and proceed further.

For more details, please refer- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha