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Cannot save a Word document to PDF. It worked fine until a few days ago.

Community Beginner ,
Jun 19, 2017 Jun 19, 2017

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All of a sudden I can't save my Word documents to PDF.  Adobe is up to date.  It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF.  My subscription is also up to date.  I need this to work.

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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Hi lc61378766,

As i was able to understand from the issue description mentioned above, you are unable to convert Word document to pdf, is that correct?

On checking the details for your account, you have Adobe Export PDF subscription active which allows you to convert pdf into other formats like Word, Excel etc.

To convert Word document to pdf, you need to buy Adobe PDF Pack.

You may refer to the following links:

FAQ | Adobe Export PDF, Document Cloud

FAQ | Adobe PDF Pack

If you are facing issue when trying to convert pdf files to Word, please let us know what happens when you are trying to Export?

Awaiting your response.

Shivam

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Community Beginner ,
Jun 20, 2017 Jun 20, 2017

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Why would I have to buy the PDF pack when it was working fine until a few

days ago? Is this some sort of update scam??

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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Could you let us know the email address you used for the purchase?

-Shivam

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Community Beginner ,
Jun 20, 2017 Jun 20, 2017

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its the same one...[email id removed by moderator]

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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Thanks for providing the information. The email address you have given has Adobe Export PDF pack active.

Could you please confirm if you can access the service using this link: https://cloud.acrobat.com/exportpdf 

Also, confirm the steps you are taking to convert Word documents to PDF

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Community Beginner ,
Jun 20, 2017 Jun 20, 2017

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I have access to the link but we don't use Cloud. I normally so into the

Word document and then 'Save As' and choose PDF - Export. Normally after

that the document pops up in PDF format and then I can email to clients but

lately it won't and when I try to get into it, it asks for a format to open

it. I've tried all the options and it won't work.

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Adobe Employee ,
Jun 21, 2017 Jun 21, 2017

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It seems that the .pdf extension is not associated with Adobe Reader. Could you please try the steps given in the following link: Associate PDF files to always open in Acrobat or Reader on Windows 10?

Let us know how it goes.

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Community Beginner ,
Jun 21, 2017 Jun 21, 2017

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sorry, I opened the link but there are no instructions just the page and

not sure what I'm looking for.

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Adobe Employee ,
Jun 21, 2017 Jun 21, 2017

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Try following the steps mentioned below:

1- Locate any pdf file on your computer.

2- Right-click>Properties

3- Click on "Change" next to "Opens with">select Adobe Acrobat Reader DC from the list>click OK

4- Click Apply>OK and try again.

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Community Beginner ,
Jun 21, 2017 Jun 21, 2017

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It won't let me open a PDF file....a box pops up that says "Convert File"

and say to pick a type of file to convert from. I tried opening an older

PDF file from before the issue and it won't open either. I try to right

click for Properties but no option.

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Community Beginner ,
Jun 23, 2017 Jun 23, 2017

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Good morning,

I'm still having issues with PDF. My files won't save as PDF, I can't open

PDF.......I've tried the instruction you gave me but they don't work. We

pay for our subscription annually and I need to have this working. Is it

possible to have someone call me.

Thanks,

Lisa

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New Here ,
May 16, 2023 May 16, 2023

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It's a crappy marketing technique that they are using to get you to subscribe to the PDF editing program Adobe Acrobat. In your office document, when you go to "File > Save as Adobe PDF" it takes you to Adobe Acrobat, which will say you need to update your subscription before you can use it.

You can still save it straight from office without using Adobe Acrobat though- just go to "File > Save a Copy" and the Select PDF from the file drop down and save it. Very annoying

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New Here ,
Sep 17, 2020 Sep 17, 2020

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I have the same issue on my Mac from today. benyaminbayat@gmail.com

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New Here ,
Feb 06, 2020 Feb 06, 2020

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Microsoft Word should inform the purchaser before buying .  If I had of known this I would never have purchased.  I feel cheated.

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