Hi Meganb,
We apologize for the delay in response to your query.
The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure"
This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.
Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.
You can refer to the similar discussion for the same- Re: Conversion Failure
We would be looking forward for an update from you.
Regards,
Akanchha
1
Reply
AdChoices