Hello, does anyone know how I can get an issue esculated in the cloud support team?
I have an error when using the online tools at https://acrobat.adobe.com/link/home/ for OCR, Compress, split, ect. All online tools i have tried are broken with this error:
" An error has occurred which stopped the processing or the PDF" Screenshot attached.
I know it is not an issue on our end but I keep getting the run around from support.
Steps taken to proove its not us.
1. We have tried multiple browsers
2. We have tried multiple operating systems.
3. We have tried multiple browsers over multiple operating systems with cookies and cache cleared and not cleared.
4. We have tried in a private\guest browser
5. We have tried multiple networks, ISPs, and fdiffernt locations, including business networks and personal networks with the same logon and all fail.
6. We have tried multiple PDF files ranging in size from 200kb to 500MB.
7. We have tried PDFs created from Adobe Acrobat.
8. We have tried PDFs created from printing to adobe pdf printer from Microsoft word 8.
9. All Adobe domain are whitlested in networks\firewalls and it was tested on straight internet connectiosn with out firewalls.
10. Tried on a iPhone over the cell network with the same file and get the same error.
Clearly this is an issue on Adobes end but I cant figure out who can help and not just send generic responses. Thank you
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