Downloading PDF issues

[coventrybird]

I had my taxes done by Turbo tax this year.  When I  view my PDF online all looked fine.  HOWEVER, When I download it  half of the document showed no text on my state return.   It showed numbers but no text identifying each line.   I have never seen a PDF do this before.  What the heck is the issue?

[Bernd Alheit]

Windows or Mac?

[rcoventry]

I use a 2015 iMAC 

[Meenakshi Negi]

Hi coventrybird and rcoventry,

Thank you for reaching out.

This is a known issue currently. The team is working on this, and the fix will be available in a future release.

We will update you once the fix patch will be available. 

We appreciate your patience.

Thanks,

Meenakshi

[rcoventry]

Hey hopefully soon than later. My state is auditing me because of your KNOWN ISSUE.  I need to get a good document into their hands.

[rcoventry]

Does Adobe have any idea when that will be fixed?   Seriously, who needs to be audited?

[Meenakshi Negi · Accepted solution]

Hi All,

Thank you for your patience.

Please try updating the application to the latest optional update version. In Acrobat, go to Help > Check for updates.

After updating the application, try rebooting the machine. Then, check if you can view the PDFs without any issues.

For more information on the latest optional update, refer to the following page: https://adobe.ly/4iwHevU. 

Let us know how it goes.

Thanks,

Meenakshi

[rcoventry]

I use a 2015 iMAC.