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Email address autocomplete in Send & Track How can be deleted?

New Here ,
Jan 13, 2016 Jan 13, 2016

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I have a small problem with the Autocomplete feature in Adobe send & Track.   My problem is when a user type an email address wrong there is no way for me to get rid of it from the autocomplete.   I've tried the clear all tools and nothing seems to work. Cleared all the browser setting and still doesn't work. Now we have 10 different versions of an email because and 9 of them are wrong because of a typo on each of them.  How can I delete the wrong email addresses from the autocomplete list? I looked everywhere and there are no options to do this.

This feature is convenient if the user could clean/delete the messy email addresses, this way the list won't show the incorrect addresses when 9 of them are totally wrong.  But at the moment is not a user friendly tool and a very frustrating option.

Can you provide instructions on how to do this if there are any?

Thank you,

Jose

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2016 Mar 24, 2016

Hi Brian,

Please feel free to fill the feature request form:Feature Request/Bug Report Form for the same.

Regards,
Rave

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Adobe Employee ,
Mar 24, 2016 Mar 24, 2016

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Hi Brian,

Please feel free to fill the feature request form:Feature Request/Bug Report Form for the same.

Regards,
Rave

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New Here ,
Mar 17, 2017 Mar 17, 2017

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Please answer this.

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Hi @JoseD ,

 

I'm really sorry to see that this has gone unanswered for you for so long. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion:

Screenshot 2022-11-17 at 1.21.59 PM.png

 after the x is clicked: 

Screenshot 2022-11-17 at 1.28.06 PM.png

I hope this helps.

Regards,

-Steve

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