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Participant
January 13, 2016
Answered

Email address autocomplete in Send & Track How can be deleted?

  • January 13, 2016
  • 3 replies
  • 2737 views

I have a small problem with the Autocomplete feature in Adobe send & Track.   My problem is when a user type an email address wrong there is no way for me to get rid of it from the autocomplete.   I've tried the clear all tools and nothing seems to work. Cleared all the browser setting and still doesn't work. Now we have 10 different versions of an email because and 9 of them are wrong because of a typo on each of them.  How can I delete the wrong email addresses from the autocomplete list? I looked everywhere and there are no options to do this.

This feature is convenient if the user could clean/delete the messy email addresses, this way the list won't show the incorrect addresses when 9 of them are totally wrong.  But at the moment is not a user friendly tool and a very frustrating option.

Can you provide instructions on how to do this if there are any?

Thank you,

Jose

Correct answer Rave

Hi Brian,

Please feel free to fill the feature request form:Feature Request/Bug Report Form for the same.

Regards,
Rave

3 replies

Adobe Employee
November 17, 2022

Hi @JoseD ,

 

I'm really sorry to see that this has gone unanswered for you for so long. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion:

 after the x is clicked: 

I hope this helps.

Regards,

-Steve

Participant
June 18, 2025

The X beside the email address when it autofills is no longer there with the new version. How do we delete incorrect email addresses now?

Meenakshi Negi
Community Manager
Community Manager
June 18, 2025

Hi Joan5E1F,

 

Thank you for reaching out, and sorry about the trouble.

 

Please share a screenshot of how the autofill email appears on your end. Also, please confirm if you are using the desktop application or the web version. We will check it with the team.

 

Thanks,

Meenakshi

Participant
March 17, 2017

Please answer this.

Rave
Community Manager
RaveCommunity ManagerCorrect answer
Community Manager
March 24, 2016

Hi Brian,

Please feel free to fill the feature request form:Feature Request/Bug Report Form for the same.

Regards,
Rave