Error message on exporting PDF to Word

[katiet90082254]

When try to convert my PDF's recently to word documents its coming up with - 'Reader could not contact server to complete the request'. I have purchased the Adobe PDF Pack that should allow me to do this request, i have done this a lot over the past year or so, its just recently come up with this message. i have tried login out and login back in with no luck,

Any help would be greatly appreciated.

[Sarojini_Nagar]

HI katiet90082254 ,

Please try converting PDF to word by navigating to this link : https://cloud.acrobat.com/exportpdf by logging in with your Adobe ID and password.

Let us know if you able to export PDF using this link .

Also please share your workflow what steps you are following to export the PDF .

Regards

Sarojini

[katiet90082254]

Hi Sarojini,

Yes that link has worked, thank you very much.

What i was originally doing, and it was working until recently, is in an open PDF and in the tools section on the right hand side it has an option to convert to word. This was working but now it has a window that pops up stating 'Reader could not contact the server to complete this request'

Thanks,

Katie

[Sarojini_Nagar]

Hi katiet90082254 ,

Try repairing Reader by navigating to Help>Repair installation and also check for updates under the Help menu .

Let us know the exact version of Reader you have .

Regards

Sarojini

[katiet90082254]

Hi Sarojini,

I had to reinstall my Adobe Reader as it wouldn't update. Since then the version I have is Adobe Acrobat Reader DC 2015.017.20053. Now i'm having an issue with the PDF's only opening in a browser which I would really prefer it didn't. Everything that google is showing me to do to change this isn't working.

Are you able to assist with this?

Thanks, Katie.

[Meenakshi Negi]

Hi katiet90082254

Could you please let us know the OS version installed on your system.

Are you opening PDF that are saved on system or from online?

Please share the exact workflow you do.

Regards,

Meenakshi