Error message on exporting PDF to Word

Forum|Forum|9 years ago
July 27, 2016
1 reply
1495 views

When try to convert my PDF's recently to word documents its coming up with - 'Reader could not contact server to complete the request'. I have purchased the Adobe PDF Pack that should allow me to do this request, i have done this a lot over the past year or so, its just recently come up with this message. i have tried login out and login back in with no luck,

Any help would be greatly appreciated.

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Sarojini_Nagar

Community Manager

HI katiet90082254 ,

Please try converting PDF to word by navigating to this link : https://cloud.acrobat.com/exportpdf by logging in with your Adobe ID and password.

Let us know if you able to export PDF using this link .

Also please share your workflow what steps you are following to export the PDF .

Regards

Sarojini

K

katiet90082254Author

Participant

Hi Sarojini,

Yes that link has worked, thank you very much.

What i was originally doing, and it was working until recently, is in an open PDF and in the tools section on the right hand side it has an option to convert to word. This was working but now it has a window that pops up stating 'Reader could not contact the server to complete this request'

Thanks,

Katie

Sarojini_Nagar

Community Manager

Hi katiet90082254 ,

Try repairing Reader by navigating to Help>Repair installation and also check for updates under the Help menu .

Let us know the exact version of Reader you have .

Regards

Sarojini

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