Error trying to Merge Documents "Could not organize"

[Miko235298103mi2]

I am trying to merge 14 small-ish pdf's together and I keep getting the same message. "Could not organize." I tried merging only 5 together, 4 together, etc and I still get the same message. It is so frustrating!! What does this message mean? How can I fix it?

[Daniel346184659aem]

Here are some example files as mentioned earlier in my post.

I downloaded these files from the IRS website.

[Meenakshi Negi]

Hi Daniel346184659aem,

Thank you for sharing the files, and sorry for the delayed response.

We tried to combine both files on Acrobat Online and the Acrobat desktop application. The files combined without any issues. 

Would you mind sharing the screen recording of the workflow on your end? It will help us to understand better what is creating the issue. 

Thanks,

Meenakshi

[abhiSam]

I am having the same issue, i need to submit a document tonight and I am not able to merge the PDF's... this used to work before but now suddenly gives me "Could not Organize" error

[Tariq Ahmad]

Usually, this issue happens if the files are rights-protected. Or there is some technical issue with the service/product. Is this still happening if you try the same behavior with another file? 
I have tried a similar behavior, and it worked out fine on my end. 

^TAD

[abhiSam]

Yes, i used jpeg files and converted them to PDF and im still getting the same error. None of these files are rights protected, they are invoices

[Meenakshi Negi]

Hi abhiSam,

Thank you for confirming. 

Could you please share those files with us? We will try to replicate the behavior to check whether it is file-specific. Please check if you can use other features on the Acrobat Online account without any issues.

Thanks,

Meenakshi

[abhiSam]

I am attaching some sample PDF files. I have tried multiple pdf's and none of them combine

[Meenakshi Negi]

Hi abhiSam,

Thank you for sharing the files. 

We have checked the files, and it seems there is an issue with one of the files. We are still investigating this and will update you once we have more information. We appreciate your patience so far. 

Thanks,

Meenakshi

[eager_days83800]

Any update on this, facing same issue.

[Meenakshi Negi]

Hi eager_days83800,

Thank you for reaching out.

If you get the same error message, there might be one of the files that is creating this issue. 

As the team is looking into this behavior, would you mind sharing the files so we can check?

Thanks,

Meenakshi

[KirstenLaFunk]

We are all still waiting on an update for this issue. Each time I try to combine pdf documents more than a couple of kilobytes, the "could not organize" error code pops up. It appears to be a software glitch that needs to be debugged. Please let us know when you fix the code and have an update.

[Meenakshi Negi]

Hi Kirsten382548950z75,

Thank you for reaching out.

The issue has been reported to the team, and they are looking into this.

We will check with the team and share the update.

Thanks,

Meenakshi