Error Uploading Files - One or more files could not be uploaded

[stevenh46470262]

Hi, I used Adobe SendNow without any problems for years.  Since the migration to Adobe Acrobat, I don't think I have once managed to successfully send any files.  Each time I get the message: Error Uploading Files - One or more files could not be uploaded. Please try again.  If someone could help that would be great or else I will need to subscribe to alternative file sharing service that actually uploads files.  I previously filed a Case Request looking for assistance, and within 2 seconds I received an automated response: "With this response, we believe your issue is resolved and have therefore closed your case 0186251803" !!!

[Amiable_contributors1587]

I'm sorry that you're having trouble sending files through our Adobe Send service.

Are you trying to upload the files from the Files or Send tab? The latter usually works better. But it's worth trying the other if you're having problems with one. That will help us to identify the problem.

What type of files are you trying to upload, and how big are they? Have you tried a small file?

[stevenh46470262]

Thanks Bob.  Your swift response is much appreciated.

I've been using the Send tab.  I pretty much only send pdfs.  The file sizes generally aren't very big - individually maybe the absolute max would be 20 MB, and typically I'd be sending say 20 files each of 2 to 5 MB.  Files that I have sent before via SendNow without problem now get trapped by the Error Uploading message.  I have also tried with just a couple of small pdfs, and I've still had the same error.

I just had a quick look at the Files tab - but it wasn't obvious as to how I could actually upload and send files.

If you can get things to work that would be great, as I used to love SendNow!

[Amiable_contributors1587]

Hi,

Those sizes (and numbers and numbers of files) shouldn't present any problem, but obviously something is amiss.

If you wouldn't mind trying to upload via the Files tab, and then sending from there, that would help us to diagnose. To upload your files, simply sign in and click on the Files tab. You might want to make a folder to hold the files you are going to send. To do this, click on the folder with the + sign. Then open that folder and click on the cloud with the arrow.

(The other way to upload files is to simply drag and drop them.)  If you have trouble uploading many files at once (you shouldn't!), try one at a time. Again, I am interested to know what method, if any, works for you.

Now that you have your files uploaded (at least, I hope you've been able to do it successfully!), click on the Send tab and follow the instructions for selecting Acrobat.com Files instead of My Computer.

You should now see the folder you just created. Open it up, and select the files you want to send.

If you have any trouble with this method, give a holler. Though since it's getting late here on the east coast, I might not be able to respond until the morning.

[stevenh46470262]

Bob,

There is some good good news.  Uploading via the Files tab does work!

That should stop me pulling my hair out and shouting expletives at the Error Uploading Files message. 

If there is a fix so as to allow me to upload direct from my computer, that would be great, as that seems a more intuitive way of sending files, but if not, I will survive in life.

Thank you very much for your help.

Steven  

[Amiable_contributors1587]

I'm glad to hear that worked, but agree that there is still something wrong. We'll take a look on our end and see if we can diagnose and fix.

[富三浅26818477]

日本語での回答をお願いします。

[Amiable_contributors1587]

‌I do not speak or understand Japanese.  Perhaps you can copy and paste the reply into Google Translate.