File pending upload stuck in acrobat.com outbox. Now nothing will upload

[raychel222]

I edited a document on my tablet and it was supposed to update to acrobat.com. Now its stuck in the outbox. I must have deleted the file during the upload or something similar. But now none of my other docs will upload to acrobat.com because this file is pending... HELP

[raychel222]

here is a screenshot, need help urgently! Thank you

[Sara_Forsberg]

Hi raychel222,

Are you able to clear that file by logging out, and then logging back in to your Acrobat.com account?

Best,

Sara

[raychel222]

Yes but now I lost all my pending files!!! How can I get them back?

[Sara_Forsberg]

Tap Documents in the Reader app--do you see your PDF files there?

[raychel222]

Yes they are there but all my notes on them that were pending are gone

[Sara_Forsberg]

My sincere apologies--I didn't realize there were unsaved changes in the files that you were uploading. It would've been necessary to log out to "unstick" that file anyway, but I am deeply sorry that you lost some work.

[raychel222]

Is there no cache where it is saved and I could somehow get it back?