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Files got deleted automatically

New Here ,
May 18, 2022 May 18, 2022

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I saved my pdf files on(adobe acrobat reader cloud): https://acrobat.adobe.com/link/documents/files/?x_api_client_id=anonymous_home&x_api_client_location...

They started getting deleted automatically few days ago. So many of them are missing already. I could not talk to support as I only needed free space offered in cloud. Somebody or anybody, please help out.

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi Naman,

 

Sorry for the delay in response.

 

As mentioned above, the files get deleted automatically from the Adobe Acrobat Online account.

Generally, the files cannot be deleted automatically from the account. They need to be deleted manually.

Please ensure that you are using the same credentials to access the account used while saving the files. 

 

Could you please confirm how you are saving the files on the Adobe Document Cloud? Are you directly uploading from the online account?

Or are you using any desktop or mobile application to upload the files to the Adobe Document Cloud? 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
May 29, 2022 May 29, 2022

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Thank you for the reply Meenakshi.

I am using mobile application. As mentioned in my title and description, my files were automatically deleted. I am using the same credentials with which I am posting in this thread.

Please look into it. I will buy your subscription if you could solve my problem.

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Adobe Employee ,
May 29, 2022 May 29, 2022

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Hey Naman,

 

Did you check if you can access the files after uploading them to Acrobat Cloud Storage? 

It might be possible that the files were not uploaded correctly, or you might have saved them in some other folder.

As you uploaded the files from the mobile application, please check if it is saved locally on the device storage. 

 

Could you please confirm the time frame when the fields were saved to the Acrobat Cloud Storage? Share the number of files that appears to be missing.

 

Thanks,

Meenakshi

 

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New Here ,
Jun 01, 2022 Jun 01, 2022

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Dear MeenakshiNegi,

 

I have uploaded them a long time ago and was using them in my app. They were uploaded correctly and were saved in a specific folder.

Time frame was around:

Date:13/05/2022
Time:8:30 pm Indian Standard Time.

Several files got deleted. Such as shown in path below:
Chemistry>Haloalkanes and Haloarenes>Class Notes> Lecture-1.pdf,

Chemistry>Haloalkanes and Haloarenes>Class Notes> Lecture-2.pdf,

Chemistry>Haloalkanes and Haloarenes>Class Notes> Lecture-3.pdf,

Chemistry>Haloalkanes and Haloarenes>Class Notes> Lecture-4.pdf

 

were deleted. While the file

Chemistry>Haloalkanes and Haloarenes>Class Notes> Lecture-5.pdf

were not deleted automatically.

 

Same way other files which were deleted are:

Chemistry>Haloalkanes and Haloarenes>DPPs > DPP-1,

Chemistry>Haloalkanes and Haloarenes>DPPs > DPP-2,

Chemistry>Haloalkanes and Haloarenes>DPPs > DPP-3,

Chemistry>Haloalkanes and Haloarenes>DPPs > DPP-4,

Chemistry>Haloalkanes and Haloarenes>DPPs > DPP-5.

 

These are just several examples. A lot of files got deleted along with these. Such as

Lecture Planner>

all the files in the folder were deleted.

Please help me out and I will buy adobe subscription.

 

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Thank you for the information.

 

We will check with the team and will share the information.

If any further information is required, we will get back.

 

We appreciate your patience so far.

 

Thanks,

Meenakshi

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