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How to cancel Adobe Track & Send?

New Here ,
Nov 29, 2018 Nov 29, 2018

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The online help says a cancel button will appear under "plan & payment" but that if you don't see a cancel plan button to contact them, which only sends me to the community forum. There is no cancel button. I see an older thread about this same issue, but not resolution to it. I even tried updating my payment information, but it still does not have a "cancel plan" button.

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correct answers 1 Correct answer

Adobe Employee , Nov 29, 2018 Nov 29, 2018

Hi Rebeccap,

Sorry to hear about the frustrating experience.

We have checked your account and found that the subscription for Send & Track is in cancelling status. In order to contact to the customer care billing team, we suggest you to follow the steps mentioned below-

Click on- Contact Customer Care

1-Select Account issue

2- Select Cancel my membership or try Payments,invoice,orders

3- Select "Show me my contact option" and please ensure that you are "Signed In" on the page with your Adobe ID and pa

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hi Rebeccap,

Sorry to hear about the frustrating experience.

We have checked your account and found that the subscription for Send & Track is in cancelling status. In order to contact to the customer care billing team, we suggest you to follow the steps mentioned below-

Click on- Contact Customer Care

1-Select Account issue

2- Select Cancel my membership or try Payments,invoice,orders

3- Select "Show me my contact option" and please ensure that you are "Signed In" on the page with your Adobe ID and password

Let us know if it still doesn't help. We will try to contact to the team on your behalf.

Regards,

Akanchha

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New Here ,
Dec 02, 2018 Dec 02, 2018

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Thank you. A little while after updating my payment information, it allowed me to cancel the renewing payments, so I won't be charged in 2019.

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