I can't send files with Send & Track

[VaioTHL]

critical error,

Unable to fetch base_uris from files tier

Help please !

[AkanchhaS · Accepted solution]

Hi VaioTHL,

Can you please confirm the work flow that you have been following? Are you using the service online via- https://cloud.acrobat.com/send ?

• If yes, then you may try with the different web browser.
• Please try to log in from another network environment or use your cell phone.
• Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You can also refer to the following KB doc:- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know the result.

Regards,

Akanchha