i get an error message "An error occurred while signing in" when I try to sign in to convert a pdf file to a Word file. What do I do to get past this?

[gdeemer]

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[Brad Lawryk]

When do you get this pop up? In other words can you explain the steps you are taking before this happens.

[Anubha Goel]

Hi gdeemer,

Please try signing in at "https://cloud.acrobat.com/exportpdf" using your Adobe ID credentials and see how it goes.

Let us know.

Regards,

Anubha

[gdeemer · Accepted solution]

Anubha,

I solved the problem by using one of my other computers. Thanks.

Gregg

[Anubha Goel]

Hi Gregg,

That's great.

Let us know if you need further assistance.

Regards,

Anubha