I had to reset my computer, how do I download the software again?

[margaretn80116145]

I had to reset my computer (well the IT guy did it), now I cannot convert PDF files as I think the app was deleted.  How do I either reinstall the app or download the programme again?  Will I need another serial number?  My annual subscription was only paid in December 2017. 

[AnandSri · Accepted solution]

Hello margaretn80116145

As per the description above, you want to download the Adobe PDFPack subscription as an application on your computer, Is that correct?

Adobe PDFPack is an online service which cannot be downloaded as an application on a computer. But you can access the services through a browser and can be accessed through desktop and mobile app Adobe Reader DC.

To access the service, use the URL https://cloud.acrobat.com/convertpdf on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader to use the services of Adobe PDFPack, just "sign-in" with your current Adobe ID and password in Adobe Reader. Download Adobe Reader from https://get.adobe.com/reader/enterprise/

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.