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Open Web page pop-up

New Here ,
Mar 19, 2025 Mar 19, 2025

I have a PDF with a link that works perfectly—it directs users straight to the calendar session as intended. However, when the PDF is included in an email, the link no longer goes directly to the session. Instead, it triggers a pop-up asking if we want to open the link in a web page. Is there a way to disable this pop-up?

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correct answers 1 Correct answer

Community Expert , Apr 21, 2025 Apr 21, 2025

@G_Rocha9626 have a look here, where someone was trying to add a link to an icon. Instead for yours it will be a different action for your button , https://community.adobe.com/t5/acrobat-discussions/trouble-creating-links-to-icons/m-p/15281471#M505385

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Adobe Employee ,
Mar 20, 2025 Mar 20, 2025

Hi G_Rocha9626,

 

Thank you for reaching out.

 

Please share more information on how the PDF is shared. How is the PDF included in the email? 

It would be helpful if you could share the screenshot of the pop-up and screen recording of how the PDF opens. 

 

Thanks,

Meenakshi

 

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New Here ,
Mar 20, 2025 Mar 20, 2025

The document was emailed with a link to the document. Capture- open web page.PNG

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Adobe Employee ,
Apr 17, 2025 Apr 17, 2025

Hi G_Rocha9626,

 

Sorry about the delay in response.

 

This does not seem to be the Adobe-related issue. Please let us know if the PDF is attached to the email. It would be helpful if you could share the screen recording to understand the workflow better. It will help us to provide you with the correct information. 

 

Thanks,

Meenakshi

 

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Community Expert ,
Apr 19, 2025 Apr 19, 2025

@G_Rocha9626 I do agree with @Meenakshi Negi that it's likely email client and not Adobe's fault. You generally can't directly control or disable this security feature within email clients themselves. Email programs are designed to be cautious with external links to protect users from potentially harmful websites. 

On the flip side, you could try a different path, if you are trying to avoid this pop-up. Instead, embed the calendar session link within a button or a piece of text in the PDF that is configured to execute a specific action when clicked, rather than just being a passive hyperlink. You might be able to achieve this using the advanced interactive features of your PDF editing software (like Adobe Acrobat Pro). Instead of a simple web link, you could try creating a button that, upon clicking, executes a JavaScript command to directly navigate to the URL. This might bypass the email client's standard hyperlink handling and the associated pop-up.

The easiest steps would involve opening your PDF in a professional PDF editor, selecting the area where you want the link, and instead of creating a web link, look for options to add a button or an action. Within the action settings, explore the possibility of executing JavaScript and inputting the code to open your specific URL. While user preferences in their email client or PDF reader might offer some control over how links are handled, they are unlikely to completely eliminate a security prompt for external web links embedded in this way.

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New Here ,
Apr 21, 2025 Apr 21, 2025

Thanks. much appreciated.

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Community Expert ,
Apr 21, 2025 Apr 21, 2025
LATEST

@G_Rocha9626 have a look here, where someone was trying to add a link to an icon. Instead for yours it will be a different action for your button , https://community.adobe.com/t5/acrobat-discussions/trouble-creating-links-to-icons/m-p/15281471#M505...

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