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PDF DOES NOT CONVERT INTO WORD

New Here ,
Jun 18, 2018 Jun 18, 2018

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I have a Adobe ExportPDF to convert PDF into Word , my subscription finishes in November 2018, yet when I try to convert PDF into Word it send me to website to purchase it when I try to purchase it says I already have it dont need to purchase again yet it will not convert my PDF into Word

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correct answers 1 Correct answer

Adobe Employee , Aug 02, 2018 Aug 02, 2018

Hi Lucian,

Sorry for the delayed response.

As per the issue description mentioned above, you are facing issue when trying to export pdf, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

Could you let us know if you are trying to export pdf in Adobe Reader desktop application or online using a web browser?

If using Reader, make sure you are "Signed In" into the application with your correct email

...

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New Here ,
Jun 22, 2018 Jun 22, 2018

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I'm facing the same problem.. Has somebody the phone number of the help desk as they are not answering this question on the forum?

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Adobe Employee ,
Aug 02, 2018 Aug 02, 2018

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Hi Lucian,

Sorry for the delayed response.

As per the issue description mentioned above, you are facing issue when trying to export pdf, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a subscription for Export PDF.

Could you let us know if you are trying to export pdf in Adobe Reader desktop application or online using a web browser?

If using Reader, make sure you are "Signed In" into the application with your correct email address. Also, check if you have the latest version of Reader installed on the machine using "Check for updates" option under "Help" menu.

You may also export pdf online using a web browser at this link: https://cloud.acrobat.com/exportpdf

You may also refer to the following forum thread discussing the similar issue:

https://forums.adobe.com/thread/2432798?q=asking%20for%20subscription

I have a paid subscription, but am asked to sign up and pay when I try to convert pdf to word. Why?

Let us know if you need any help.

Shivam

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