Copy link to clipboard
Copied
Today I noticed that the pdfs don't work when they try to turn on through the chrome extension. When I turn on a file, I can see it for a while, doom the Adobe overlay starts to load everything from the screen disappears. When I went into the explore option I noticed that one error appears all over (image 3).
The version of the plug-in is 25.7.1.0
I checked on several computers, private and work, and the same problem occurs on each one
Copy link to clipboard
Copied
Thank you @v-2debeh
I have shared the email address. Please save the logs and then share them with us. I have shared the instructions to save the logs.
~Anand Sri
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello Deepak,
Thank you for sharing the details. I have forwareded the logs for further investigations. Will share an update here as well as on the email.
Regards,
Anand Sri.
Copy link to clipboard
Copied
Thank you @AnandSri . I tested on Chrome with latest extension released on 2nd September and still the same issue. If I remove the extension i can access the pdf
Version: 25.8.2.2
Copy link to clipboard
Copied
Thank you for sharing the observation. I will check with the product team for the latest update.
Regards,
Anand Sri.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Find more inspiration, events, and resources on the new Adobe Community
Explore Now