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Problem with Adobe Chrome extension

Community Beginner ,
Jul 10, 2025 Jul 10, 2025

Today I noticed that the pdfs don't work when they try to turn on through the chrome extension. When I turn on a file, I can see it for a while, doom the Adobe overlay starts to load everything from the screen disappears. When I went into the explore option I noticed that one error appears all over (image 3).
The version of the plug-in is 25.7.1.0
I checked on several computers, private and work, and the same problem occurs on each one

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Adobe Employee ,
Sep 01, 2025 Sep 01, 2025

Thank you @v-2debeh

 

I have shared the email address. Please save the logs and then share them with us. I have shared the instructions to save the logs.

 

~Anand Sri

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Community Beginner ,
Sep 02, 2025 Sep 02, 2025

Hi @AnandSri ,

 

Greetings! I have shared the details with you in email. 

Regards,

Deepak

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Adobe Employee ,
Sep 02, 2025 Sep 02, 2025

Hello Deepak,

 

Thank you for sharing the details. I have forwareded the logs for further investigations. Will share an update here as well as on the email.

 

Regards,

Anand Sri.

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Community Beginner ,
Sep 02, 2025 Sep 02, 2025

Thank you @AnandSri . I tested on Chrome with latest extension released on 2nd September and still the same issue. If I remove the extension i can access the pdf

Version: 25.8.2.2 

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Adobe Employee ,
Sep 02, 2025 Sep 02, 2025

Thank you for sharing the observation. I will check with the product team for the latest update.

 

Regards,

Anand Sri.

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Community Beginner ,
Sep 03, 2025 Sep 03, 2025

Hi @AnandSri ,

 

Hope you are doing well. Did you receive any feedback from prodcut team. 

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Adobe Employee ,
Sep 03, 2025 Sep 03, 2025
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Hello@v-2debeh

 

Please allow us some more time, and we will share update soon.

 

Thanks,

Anand Sri.

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