"An error occurred while uploading. Please try again."

[bnoof]

I frequently get emails with PDFs that need to be signed. I "sign" the document in Acrobat Pro by clicking the pen tool and placing my signature. I click "next" in order to save the doc as a read-only file, choose the location where I want to save it, and get this error:

Why am I getting this? I assume I have some preference set to upload all my docs, but if so I can't find it. None of the preferences seem to clearly indicate that this is what it's trying to do. Assuming this IS what is happening, where is the preference to turn it off? And why is this suddenly not working?

[Meenakshi Negi]

Hi bnoof,

Thank you for reaching out.

Please confirm if this happens occasionally or with all the files.

Try saving the file again on which you received the error. Check if you get the error again.

To test, create a few test files and try saving them using the same workflow.

Let us know if you get the error.

Thanks,

Meenakshi

[bnoof]

I get this message on all files. Saving again does not make the error go away. 

[Mohd Shahrul 29958559lbqa]

I experienced this as well. Already uninstall and reinstall it again. But, the error message still appear

[Meenakshi Negi]

Hi Mohd Shahrul 29958559lbqa,

Thank you for reaching out, and sorry about the trouble caused.

Please confirm if this happens with PDFs.

Did you check with other PDFs than the one you work with? You may create a test file in Word and then convert it to PDF. Check if you can upload that file.

If the issue still occurs, share your machine's Acrobat and OS version numbers.

Share the process logs for further investigation using the steps suggested on the following page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

Let us know how it goes.

Thanks,

Meenakshi