Renew your membership, have active subscription of Adobe Export PDF

[rebeccan34459576]

Help how can I fix this I've uninstalled and re installed but it won't work!

'i have a subscription to PDF but I open Adobe it asks me to renew my subscription and I can't use it

Message was edited by: ANAND SRI BHATTACHARYA

[AnandSri · Accepted solution]

Hi Rebecca,

As per the issue description, you are getting Renew my subscription message.

As per the records, the Acrobat Pro DC subscription (month-to-month) is cancelled and you have an active subscription of Adobe PDFPack, Monthly through which you can easily create, combine, sign, and send PDF files online. You can also convert PDF files into editable Word or Excel files.

For more information, you can visit https://helpx.adobe.com/document-cloud/help/using-pdfpack.html.

You may use the Adobe Reader DC to use the PDF Pack services.

To download the Adobe Reader, you can use the following link: https://acrobat.adobe.com/in/en/acrobat/pdf-reader.html

You may have to uninstall the Acrobat Pro DC from your computer in order to get rid of the message of renew subscription.

To uninstall the Acrobat Pro DC software, use the Adobe Reader and Acrobat Cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html

Please sign out from Acrobat Pro DC before uninstalling it, and reboot your machine after the uninstall.

Keep us posted with the results.

Regards,

Anand Sri.