Sharepoint integration doesn't work

[SimonMartinSPI]

Hello,

For the past week, SharePoint integration in Adobe Acrobat has not been working.

After investigating, I noticed that this was linked to the cookie in Microsoft Edge. When I connect to the SharePoint site, no cookie is created in the "C:\Users\X\AppData\Local\Microsoft\Windows\INetCache" directory.

By using Edge's compatibility mode to run the page in Internet Explorer mode, cookies are created and the SharePoint integration works again.

Would you have an idea how to solve this problem without having to activate Edge compatibility mode?

Thank you for your help.

Best regards,

[Meenakshi Negi]

Hi Simon311976359xyy,

Thank you for reaching out.

When you say Sharepoint integration in Adobe Acrobat is not working, what do you mean by that? Do you get any error messages, or you don't get the option to open the PDFs? Please share more information.

Does this happen only with the MS Edge browser? 

It would be helpful if you could share your workflow and what is not working. 

We will share the information with the team to further investigate the issue.

Thanks,

Meenakshi

[SimonMartinSPI]

Hello Meenakshi,

Thank you for your prompt response.

You will find the workflow in question in the attached video.
https://vimeo.com/850936074?share=copy

Best regards,

Simon

[Meenakshi Negi]

Hi Simon311976359xyy,

Sorry for the delay in response.

Could you please try removing the account and then relaunching the Acrobat? Then reconfigure the account. Check if you experience the same behavior.

Let us know how it goes.

Thanks,

Meenakshi

[SimonMartinSPI]

Hi @Meenakshi Negi 

Sorry for the delay in responding too.

I've followed the procedure you explained, but it's no longer possible to reconfigure the account. The pop-up (see screenshot below) continues to appear in a loop.

Thanks,

Simon

[SimonMartinSPI]

Hello,

After several weeks of research, I have finally found the solution to the problem. SharePoint does not allow applications that do not use modern authentication, which was blocking the connection.

To address this issue, I had to permit non-authenticated applications to connect to SharePoint.

1. Under Admin centers select SharePoint.
2. Expand the Policies section then select Access Control.
3. Select Apps that don't use modern authentication
4. Select the radio button for Allow.
5. Click OK.

[SimonMartinSPI · Accepted solution]

Hello,

After several weeks of research, I have finally found the solution to the problem. SharePoint does not allow applications that do not use modern authentication, which was blocking the connection.

To address this issue, I had to permit non-authenticated applications to connect to SharePoint.

1. Under Admin centers select SharePoint.
2. Expand the Policies section then select Access Control.
3. Select Apps that don't use modern authentication
4. Select the radio button for Allow.
5. Click OK.

[Facundo381185352kjd]

Hi, I can not disable that option. So Adobe does not support modern authentication yet?

[SimonMartinSPI]

Hi @Facundo381185352kjd, I haven't received any information regarding any changes on this matter. As far as I know, Adobe still doesn't support modern authentication.