• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Signed up to adobe export PDF, go to export doc and it takes me to pay for subscription again. Help?

New Here ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

Signed up to adobe export PDF, go to export doc and it takes me to pay for subscription again and again. Have waited a fair few hours now and still same issue.

Account is showing that the subscription is active.

I upload the doc in the online account and select export to excel and it takes me back to pay for it. If I go through the purchase process, it tells me I already have the feature. Same issue when attempting to load direct from PDF doc or from online account.

Views

472

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 05, 2018 Jun 05, 2018

Hi Ashleighjones,

Sorry to hear about the frustrating experience.

Your account information says that you have the Export PDF subscription registered to it. So you should be able to access the service without any trouble.

Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf . And you can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email

...

Votes

Translate

Translate
Adobe Employee ,
Jun 05, 2018 Jun 05, 2018

Copy link to clipboard

Copied

Hi Ashleighjones,

Sorry to hear about the frustrating experience.

Your account information says that you have the Export PDF subscription registered to it. So you should be able to access the service without any trouble.

Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf . And you can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

When you Sign In online, make sure you have entered the correct email address. Also, ensure that you are working with Adobe Reader DC not Acrobat DC to access Export PDF.

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't make any difference.

Regards,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2023 Jan 12, 2023

Copy link to clipboard

Copied

LATEST

This advice is still not working!  Keep being asked to sign up again. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources