Unable to open PDFs in SharePoint Online

Report · Jun 22, 2020

We have run into issues opening some PDF files from SharePoint Online when using Chrome (see screenshot). We have the Adobe Document Cloud add in installed in our tenant. The PDFs in question can be opened in the browser without Adobe Document Cloud in Edge and by clicking Open > Open in browser while in the document library using Chrome. The PDFs in question can also be opened by Adobe Reader after downloading the PDF from the document library. Is this a known issue? Is there something we can do to the PDFs to fix the issue? Or is the only work around to open the PDF in the browser or download it and open in Adobe Reader?

Report · Oct 06, 2021

Hi @kcdc-phill ,

Sorry for the inconvenience caused !!

Adobe Document Cloud is an SPOD Integration App over the web. Though, it has most of the features like Desktop Adobe Reader but still there are few which are keep on adding. So, in anyway bother are not exactly the same in terms of features as well as rendering complex and special formatted PDFs.

In your case, I believe this is specific to your PDF type and Unfortunately since the PDF can't be shared with us,we are unable to provide you the exact findings for the same.

For more info, I'd appreciate you reach out to our Support or email us at ecs[at]adobe[dot]com

Regards,
Rahul

Report · Nov 11, 2021

Hi @Rahul5E6F

Thank you for the reply

We followed your advise and sent an email to ecs[at]adobe[dot]com

Hoping they will reply fast and be able to assist

We now have a PDF which is not confidential and I can share it

Is there anyway to send you that as DM instead uploading it here so you can analyze and provide more feedback?

Thanks

KCDC

Report · Oct 22, 2021

Hi @kcdc-phill

We have the exact same issue as you describe with the SPOD integration.

File works perfectly fine when opening in Microsoft Edge PDF viewer and when cdownload and open in desktop app.

I found out that my file had the same issue when I downloaded it and uploaded to my Adobe Document Cloud, so not dependent on the SPOD integartion, seems like a Adobe Document Cloud issue.

Same process as you described, we scan files to PDF -> SPO and use Document Cloud integration.

Tried to remove/reinstall

It's random files and random users, some files is perfectly fine and others uploaded just a couple of minutes later have the issue.

Report · Nov 11, 2021

Hi @kcdc-phill ,

Please try to share it via private message,

Rahul

Report · Nov 16, 2021

Hi @Rahul5E6F

Just DMed you

Let me know how it goes

Report · Oct 04, 2021

Report · Nov 01, 2021

We are having the same issue. Started out intermittent, now it's down completely. All users, all browsers. Opened a ticket with Microsoft with the following information from Chrome console. They said it is an Adobe issue and provided link to this post.

__________________________

Access to fetch at 'https://graph.microsoft.com/v1.0/shares/u//MASK//RDA/driveItem' from origin 'https://documentcloud.adobe.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

Report · Nov 11, 2021

Hi @tmgadobe ,

Thanks for reaching out to us !!
Yes, this is Microsoft related issue and we already following up with the MS support.
I'd request you to wait unti we get any fix from MS on this.

Rahul

Report · Nov 16, 2021

Hi @tmgadobe ,

An update that there was an offended change done at MS side which was rolled back succesfully, post which we're seeing this CORS issue shall get resolved.
Please check at your end too and confirm if you still face the same.

Rahul

Report · Nov 16, 2021

Greetings,

Yes, it is resolved. MS told me several times it was on Adobe side. I knew it was on MS side. They denied. Glad it is fixed!

Report · Jan 01, 2022

Still having issues...

Report · Jan 07, 2022

Hi Ross,

Thank you for reaching out and sorry for the delay in response.

Would you mind elaborating on the issue you are currently experiencing?

Please let us know about the Adobe service you are using so we can provide you with the right information.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

Report · May 11, 2022

Also experiencing this issue on our M365 tenant:

The document was "Checked out" for editing in our document library. I noticed when the document was "Checked In", the document was able to open correctly without the error.

Does document cloud not support checked out documents then?

Report · Oct 14, 2022

Same issue here, it appears Adobe document cloud error "You may not have permission to access the SharePoint file being used in this workflow." occurs when Content Approval is enabled and file is either in Draft or Pending state, although no error for the user who uploaded file, another User may workaround the issue by either Check out or Publishing the file.