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James ONeill
James ONeill
Known Participant
May 28, 2023
Question

Why does Safari crash when our users try to open a Document Cloud PDF?

  • May 28, 2023
  • 1 reply
  • 1618 views

When we try to open a pdf that was saved in the Adobe document cloud using Safari, it starts to open, the document's first page is displayed for about 3/4 of a second, and then it goes blank and we get this error:

 

If I click on Report, it gives this clue, but I'm not a unix geek, so any guidance would be helpful:

 

Crashed Thread: 12 WebCore: Worker

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Trace/BPT trap: 5
Termination Reason: Namespace SIGNAL, Code 0x5
Terminating Process: exc handler [4812]

 

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
May 31, 2023

It's a report for Apple. No Adobe software is involved in the crash, Safari, including any PDF viewer, is all made by Apple.

You can check for updates, provided you aren't on an ancient version of macOS (ancient, in this case, is Big Sur or older).

James ONeill
James ONeillAuthor
Known Participant
June 5, 2023

I understand this is a problem with Safari. I was just hoping to find out if anybody else had had this issue and was able to solve it. Obviously Apple is not going to be of any assistance.

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