I have been in chat with Adobe about this issue only to be told that he would escalate to Adobe sign--I'm not holding my breath for a call back from Adobe in the sky. Please help.
I am using Acrobat Pro and when I try use fill & sign I get an error message and to try again (which repeats indef). When I try to use send for signature, I get error message "access denied. You do not have access to this service. Please contact your IT admin to gain access." I have been able to use fill & sign in the past as well as signature so I am not sure what is the issue. Currently up-to-date. I am running Acrobat DC (19.012.20034). I have restarted app, rebooted, logged into doc cloud and tried that way with the same results, opened different pdf's with the same results, and now I am out of ideas.
This happened to me too after I changed by primary email address. I logged in to my Adobe account, changed the primary email address back to the original one. Now Adobe Sign works. No more access denied.
I tried changing my email back to the original in my Adobe account but I get an error message there now, "An error occurred while performing this action. Please try again later".
This should be pinned a the correct answer and was the only way it worked for me.
Looks like we all have the same issue where the email address we changed to has already been associated with Adobe in some way. Click the link above to login, it will then prompt you that the email is already associated. It will send you a link to your new email where you can dissacociate the new email any previous Adobe activity.
This is what fixed it for me! I clicked the link, entered the new email address.. it told me I'd previously sent emails to that address and either let me use another email, or archive the documents.. I archived and then it works perfectly.
Sadly this did not work for me. I tried several times with both the new and old email addresses. When I entered the new email address, it gave me the following error message: "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."
When I entered the old email address, I got "Access Denied: You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID."
Did anyone else experience this or know how to resolve it? It has only been, like, seven months of having this issue with no solution in sight... Thanks Adobe!!!
I have been in chat with Adobe about this issue only to be told that he would escalate to Adobe sign--I'm not holding my breath for a call back from Adobe in the sky. Please help.
I am using Acrobat Pro and when I try use fill & sign I get an error message and to try again (which repeats). When I try to use send for signature, I get error message "access denied. You do not have access to this service. Please contact your IT admin to gain access." I have been able to use fill & sign in the past as well as signature, so I am not sure what is the issue.
I changed the email address from personal to work. Although the cloud app was logged correctly, I had to archive the old email with Adobe Sign in order of it to work. Hope this helps!!
This happens because you are using an "old" Adobe account. Try this, sign up for a new account and register your DC with the new account. That should do it
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