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Acrobat Digital Signature Issue

Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Acrobat used to have the capability where you could add a signature with the form fill tool, save and close it, then any user that fills the form could click on the field and establish and save your digital signature and then save their document. 

 

Now however I click on the signature field and it just types my name as if it were a standard text field. 

 

Any thoughts on how to make this work for an actual digital signature for any user that fills the document, as it used to? 

 

I am using Adobe CC so my software is updated. 

 

Thank you. 

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Advisor ,
Jul 04, 2023 Jul 04, 2023

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Make sure you set the signature being requested is a DIGITAL Signature.  

mariahweyne_1-1688482235107.png

 

 

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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Thank you for this - where do you find this option? I only see this:

 

G6WebServices_0-1688486220233.png

 

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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You were close so I thank you for making me look somewhere else - this is what needs to happen - needs to be reverted back to an Acrobat Form by clicking the More, so the digital signature works properly on the form (thank you to Adobe for making this ridiculously difficult to find) - then an actual digital signature can be added from the toolbar as the toolbar signature elements change - apparently the default toolbar is now for e-signatures:

 

G6WebServices_4-1688488962530.png

 

 

 
 

 

 

 

 

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Hi G6WebServices,

 

Thank you for reaching out.

 

Glad to know that the issue is resolved. Thank you for sharing your findings, as it will help others with similar issues. 

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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