acrobat missing tick box fields

[steven_2987]

Acrobat sign is taking fields out of a completed form which we previously ticked/completed which is very annoying, as I needto sednit to a client to sign with all of the fields completed. Does anyone know how to fix this r preventing it from happening? 

[steven_2987]

That is PDF's by the way.

[Thom Parker]

It's a bit of misinformation on Adobe's part because they don't explicitly say that Sign forms are not PDF forms.  An Adobe Sign form is an electronic document that is viewed and operated on through the Adobe Sign Server, and only the Adobe Sign Server. You can use a PDF, Word, or possibly another type of document as a template that is fed into the Adobe Sign server to create an Adobe Sign Form.  Sign forms have a different set form field types than a PDF form. 

This is why there is an option in the Acrobat Form tools for creating a Sign form. This option displays a toolbar that has the correct set of available Sign Form fields. 

[Meenakshi Negi]

Hi steven_2987,

Thank you for reaching out.

As the form is already filled, please check if it adds a form field above the filled one or removes the filled field. Could you please share more information on how the form was created and filled? Are you adding any form fields in Acrobat Sin after you upload the document? 

More information and screenshots would help to understand what is happening here. 

Thanks,

Meenakshi

[Thom Parker]

I should have been a bit more explicit. If you make the PDF an Adobe Sign form and use the Adobe Sign fields in Acrobat. Then you can specify how the field is supposed to behave. Fields can be marked as prefilled by the sender, or to be filled by the reciever. That sort of thing. There is quite a bit of control over how the fields are treated and how the form is routed. Adobe Sign is actually a really good tool. But you have to know how to use it.