Acrobat request e-signature - "Authentication failed" after clicking "Specify where to sign"

[Yishai30704607mc2m]

I do have Enterprise licenses for Acrobat Pro and Sign (and others.) When trying to open Acrobat Sign on the web I get the message: "To start using Adobe Acrobat Sign, please reach out to your administrator to create a Support ticket to link  org"  Any useful advice? (contacting my admin was already done, so that is not useful advice.)

{Edited by moderator: Please refrain from sharing your personal details here, as this is a public platform accessible to all.}

[Anshul_Nautiyal]

Hi @Yishai30704607mc2m ,

Thank you for reaching out.

To resolve this issue, please follow the steps below:
Clear Cache: Clear your browser’s cache and cookies, then try accessing Acrobat Sign again.

Check Permissions: Confirm with your organization’s admin that your account permissions include access to Adobe Sign, as individual roles may need to be configured for certain services.
Verify Prompt with Other Users: If you have the necessary permissions, ask your admin to check if other license holders encounter the same prompt when accessing Adobe Sign. If the issue only affects your account, your admin may need to reassign your licenses through the Adobe Admin Console.

If you need further assistance, please feel free to reach out.

Regards,

A.N