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Acrobat Sign used for distribution of malware

New Here ,
Sep 28, 2023 Sep 28, 2023

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Dear Adobe-Support,

 

we have an urgent case here that we need help with. Since September 26th, our customers have been receiving fake emails from a fake domain asking them to confirm a signature with Adobe Acrobat Sign. This is a well-known scam, which tries to foist malicious software on the recipients by clicking on the link.
Since the malicious file is located on a legitimate Acrobat Sign address, we need your assistance in deleting this link or the file hidden behind it.
We would be very grateful if you could contact me for assistance.
I can of course provide further details about the process, such as the fake domain and the alleged sender addresses.
Many thanks for a quick help

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Self sign

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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Hi Axel32586436ft5u,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Could you please share the screenshot of the email received with us? Please also share the email address from which the document was sent. You may click on the drop down arrow beside the "To" field.

We will share the information with the team.

 

Thanks,

Meenakshi

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