Adding a user

[johnc59191593]

I want to add a user (which is our central email address) called admin@ourbuisnessname.com.au as it is our central email address for all our clients that we send communication from.

However, it says that I cannot use this email address when I try and add as a user!!!!

Help anyone? How do you get around this?

[AadeshSingh · Accepted solution]

Hi johnc59191593

Please login to your Adobe Sign account, click on (?) symbol at the top right corner and open a support ticket with our technical support team providing the details:

1) user's email address you are trying to add.

2) Adobe Sign account Admin's email address under which you are trying to add the user.

They will have you to get the user added.

*Make sure you don't share these details here on the public forum for security of the accounts.

Regards,

Aadesh

[johnc59191593]

Thanks for the response, but once I click on the "?" button, I cannot then find how to "lodge a ticket"? Can you point me how to do this? (you would think it would be obvious - but I have searched for 20mins and cannot see it!)

Thanks

[MichaelKazlow]

[johnc59191593]

Thanks, but that is not what I see when I click the "?" button, i see the below. Is this because I am still on the 15 day free trial? It would be good to know it works for what I want before I buy the product...any ideas?

[MichaelKazlow]

If you are on a trial account, I doubt you can add a user to the account. What kind of trial account? Personal? Business? Enterprise?