Adobe Acrobat Sign - Classic authoring vs New Authoring

[Nik28995815rxh7]

Adobe Acrobat Sign automatically chosses between Classic authoring vs New Authoring and at times disables 'Switch to New Authoring' option. What is the exact criteria based on which this decision is being taken. We need to guide our users on it so that they understand why Swithcing to New Authoring is not allowed.

[Meenakshi Negi]

Hi Nik28995815rxh7,

Thank you for reaching out.

Please let us know more about the feature you are referring to here.

It would be helpful if you could share the screenshots with us for a better understanding.

Share the Acronat Sign plan used by the user.

Thanks,

Meenakshi