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Joe726
Participant
January 17, 2018
Answered

Adobe ID Change

  • January 17, 2018
  • 3 replies
  • 1576 views

Hi,

I've recently changed the primary email address associated with my Adobe ID and now can't send PDFs out for signature via Adobe Sign.

The error message I get is this:

We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

I've seen this posted already in this forum and the response is private message with the steps to take to fix it.

Thanks,

Joe

This topic has been closed for replies.
Correct answer Joe726

When you change your email address on your existing account it creates a new, pending account that needs to be freed up so the email can be used with your original account. Send an email to support@echosign.zendesk.com describing the issue. The will send you a link and instructions to register and free up the pending account. After that, your original account will work with the new email address. I just completed the process.

3 replies

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billc38562561
Participant
February 7, 2018

How do you "Send an email [Moderator: Removing email id] describing the issue. The will send you a link and instructions to register and free up the pending account. After that, your original account will work with the new email address. This worked for me."

J
Joe726AuthorCorrect answer
Participant
January 18, 2018

When you change your email address on your existing account it creates a new, pending account that needs to be freed up so the email can be used with your original account. Send an email to support@echosign.zendesk.com describing the issue. The will send you a link and instructions to register and free up the pending account. After that, your original account will work with the new email address. I just completed the process.

J
Javier2591235218zz
Participant
October 13, 2022

I get the same problem, but this email address  to send the email no longer works. When trying to contact support for Adobe Sign I have first to sign in, in the classical loop. When contacted, Adobe support defered me to Adobe Sign support. Any solution?
"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."

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jodid17059
Participant
January 18, 2018

I have the same issue but I am finding no answers.

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