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Adobe Sign automatically adding unwanted signature blocks

Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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Very frustrated here.  I've been trying to create a new template using adobe sign. Everything looks great except for the unwanted signature block added to the bottom of our documents.  We added signatures but not did not add the signature block.  

 

When you go to sign the document, both the signature and signature block are at the bottom of the document. Sometimes adding an additional unwanted page. 

 

I spent 1 hour with support on chat that they told us, "Adobe Sign doesn't add pages".  Well, it does and we can prove it. The support agent proceeded to go AWOL after some time.  They also wanted me to install Bomgard, which is one of the biggest no-no's in the security industry.  Bomgard is capable of looking at your entire computer, remotely installing apps, and for taking over machines - shame on Adobe for using this tool.  Yes - I have an IT security background.

 

So the question here is why is Adobe Sign adding these signature blocks when they were never added to our template in the first place?  I've recreated this 3 times now.  Our migration plan from DocuSign will pretty much be halted due to support issues alone, let alone adding things to documents that were not added.

TOPICS
Adobe Sign forms , User interface issues

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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We tried again talking with support over chat, this morning which came to a dead end AGAIN.  We were told that Sign does not automatically add signature blocks and that we should delete the signature block.  Funny we never added a signature block, nor does one exist in the field navigation. There is no signature block to delete!

 

I do have to say support is incredibly awful, telling us twice that what we are experiencing can't happen.  But it does. There isn't a phone number for support and support keeps saying it can't happen.  This isn't good customer support because we are seeing it.  We are aghast that Adobe support would rather have customers copy the chat and go to youtube and explain why support sucks with videos showing the problem rather than work with the customer to find the issue (where its a user or system issue). 

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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We now called support. We got another person from India (or somewhere like that).  Said the same thing doesn't happen. Refused to escalate and hung up on me.  This is the 3rd time we asked for support and received none.

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Adobe Employee ,
Jan 08, 2023 Jan 08, 2023

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Hi Derek23421838k8ng,

 

Thank you for reaching out, and sorry about the delay in response.

 

Generally, the signature blocks add themselves when you do not assign a signature form field to one of the signers. 

Please share the steps you do to create the agreement and send it for signature. 

Would you mind sharing the screenshot of the added signature block or the screen recording of the show you sent the template created for signature? It will help us to better understand the issue and provide you with the right information. 

 

Thanks,

Meenakshi

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