Adobe Sign automatically adding unwanted signature blocks

[Derek23421838k8ng]

Very frustrated here.  I've been trying to create a new template using adobe sign. Everything looks great except for the unwanted signature block added to the bottom of our documents.  We added signatures but not did not add the signature block.  

When you go to sign the document, both the signature and signature block are at the bottom of the document. Sometimes adding an additional unwanted page. 

I spent 1 hour with support on chat that they told us, "Adobe Sign doesn't add pages".  Well, it does and we can prove it. The support agent proceeded to go AWOL after some time.  They also wanted me to install Bomgard, which is one of the biggest no-no's in the security industry.  Bomgard is capable of looking at your entire computer, remotely installing apps, and for taking over machines - shame on Adobe for using this tool.  Yes - I have an IT security background.

So the question here is why is Adobe Sign adding these signature blocks when they were never added to our template in the first place?  I've recreated this 3 times now.  Our migration plan from DocuSign will pretty much be halted due to support issues alone, let alone adding things to documents that were not added.

[Derek23421838k8ng]

We tried again talking with support over chat, this morning which came to a dead end AGAIN.  We were told that Sign does not automatically add signature blocks and that we should delete the signature block.  Funny we never added a signature block, nor does one exist in the field navigation. There is no signature block to delete!

I do have to say support is incredibly awful, telling us twice that what we are experiencing can't happen.  But it does. There isn't a phone number for support and support keeps saying it can't happen.  This isn't good customer support because we are seeing it.  We are aghast that Adobe support would rather have customers copy the chat and go to youtube and explain why support sucks with videos showing the problem rather than work with the customer to find the issue (where its a user or system issue). 

[Derek23421838k8ng]

We now called support. We got another person from India (or somewhere like that).  Said the same thing doesn't happen. Refused to escalate and hung up on me.  This is the 3rd time we asked for support and received none.

[Meenakshi Negi]

Hi Derek23421838k8ng,

Thank you for reaching out, and sorry about the delay in response.

Generally, the signature blocks add themselves when you do not assign a signature form field to one of the signers. 

Please share the steps you do to create the agreement and send it for signature. 

Would you mind sharing the screenshot of the added signature block or the screen recording of the show you sent the template created for signature? It will help us to better understand the issue and provide you with the right information. 

Thanks,

Meenakshi

[colby_6474]

I would hope this gets solved because we are having the same issue where it adds an extra page or randomly it goes on the second page, I wouldnt mind it too much if it didnt put these randomly in the middle of the second page of the document.

Once we attach this form into adobe sign we assign the boxes to the right people and you can see that it makes them sign that right box but it also makes them sign the unwanted spot (boxed in red) that was not in the orignal form or in the adobe sign "prepare form" section there for I cant delete what doesn show.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing the version of the Acrobat Pro and the OS you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.2043X Go to Help > Check for updates and reboot the computer once.

Is this an issue with a particular file or with all the PDFs? Please try with a different PDF file and check. Also, a small video recording of the steps you are taking and the issue as it occurs would be very helpful for more clarity

[colby_6474]

The Adobe Acrobat Pro Version is 2025.001.20435, I am on Windows 11 and I have indeed checked for updates aswell as rebooted many times (this has been a problem for a couple months). I have tried many many different PDFs, I have tried rebuilding the form. The only solution that stops it is manually dragging in the 5 signature spots every single file I send to sign which can be cumbersome since we send about 4-5 of these within an hour or two. For a video the process we use is a little extensive so here is my best explanation

1: Adobe Form With Signature boxes and quote of item filled out

2: Upload and name in adobe sign as well as list the names/emails of people in the order

3: Application states "processing document" then shows the Form and the Quote with editable yellow text boxes and signature boxes in right spots

4: edit most of the signature boxes to put the right recipients in the right spots (it defaults the first on the list to all of the boxes)

5: send form

Once the form sends and you re-open that agreement it then shows up with the extra page of the unwanted signature boxes.

This happens to me and my counter part in the warehouse but it does not happen to the front office even though they use the same process.

[Meenakshi Negi]

Hi colby_6474,

Thank you for the information.

Please let us know if you are adding the signature box in Acrobat or after uploading it to Acrobat Sign. You have mentioned, "The only solution that stops it is manually dragging in the 5 signature spots every single file. "could you please explain what you mean by that?

Also, please share the screenshot of the Signature preferences window for the Acrobat Sign account. 

Thanks,

Meenakshi

[colby_6474]

The Signature Boxes are added in Acrobat as a form like so

The dragging solution is after we already upload the filled out document to Adobe Sign

The red box is deleted and the green is what we drag which just puts the same box back but from Adobe Sign.

[colby_6474]

And for the signature preferences all I see are these two boxes 

[colby_6474]

Here is a brief video of the issue happening