Adobe Sign - Changes Field Properties, how to fix?

[McGuarino]

Hello Everyone,

Thank you in advanced for any and all assistance.  I have an Adobe Acrobat Pro CS 5.5 Form that as several calculations.  They work and are marked as Read Only and Locked.  They are also limited to 2 decimal places.  The problems is when ever a client uses Adobe Sign with the form it modifies the balance due field, and adds 3 Extra decimal places.  Not sure why.  Not sure even how Adobe sign is doing this.

Example

Before Adobe Sign is used the Balance Due field will say 2611.70,  after Adobe Sign is used to get the form signed the Balance Due field will say 2611.70000.  Does anyone know how to correct this

Field Settings

General - Name BalanceDue, Tooltip Balance Due, Common Properties Form Field Visible, Read only, Locked

Format - Category Number, Decimal Places 2,

Calculate - Simplified Field Notation (Total) - (Deposit)

As a side not the Total Field equals 3070.9 and the Deposit Field = 459.20

Again Thank you for any assistance as I just don know how to fix this.

[AadeshSingh]

Hi McGuarino

Is the form prepared in the Adobe Sign environment or in Acrobat application?

All field properties are not carry forwarded in Adobe Sign like they work in the application in which the form is prepared.

We recommend to prepare the form in the Adobe Sign environment so that the field properties don't change.

Regards,

Aadesh

[McGuarino]

It was prepared in Adobe Acrobat. 

Just so I understand, I need adobe sign in order to make forms compatible with adobe sigh?

[AadeshSingh]

Hi McGuarino

You need to have an Adobe Sign Business or an Enterprise account to add calculation fields on the document: Adobe Sign plans for individuals and businesses | Adobe Document Cloud

Regards,

Aadesh

[karab10819111]

Hi, I am having this same issue. Did you ever find s solution?